My self lokesh and i purchased samsung corby mobile dated on 9th july 10 @ poorvika mobiles chennai & with in 17 days the headset got a problem in the right side . So i have taken up that to the same shop where in purchased. They have given and suggested one of the samsung authorized service center, the service center name called UNITED MOBILE SERVICE, which is in mylaore chennai,. As i went on 28th where nobody was available due to weeksend.

At last 27th july i gave my mobile headset for replacement. Since its under the warranty of six months. They have taken and given me a acknowledgement slip in a A4 sheet which content signature and IMEI number and serial number of my mobile and signature of authorized service center. The replacement assurance was given maximum of within 10days they will give the new headset kit. But almost 20 days it took to get the different model headset and they told me to come and collect it, so when i went there to collect the new headset i come to know its a different model headset which doesn’t suits for corby. Even i was so much patience and since i was working for a leading customer delight group.

They told they will get with two to three working days that is on 21st august.. But till today i didn't receive my headset and when I’m calling the authorized service center they are telling that there is a delay in head office and they will get back to me by EOD. But so far nobody contacted on this regard & nobody even bother about.

I don't know where is a BUGG.. Its with service center or May its with the head office or anywhere. MY concern is i should get proper response from keep somebody updated incase of any delay and they should resolve my complaint within my complaint.

If customers treated in this way samsumg wont workout and service part and cannot retain customers as well wont get any new referrals.

IMEI : 3580400312033650

As I was so much frustrated that is the only reason where I’m writing this mail. Hope I
Regards,
Lokesh
9884493093