Faulty new Nokia 5130 Xpress Music

**jagdeep_pruthi** · 04-12-2009, 10:21 PM

Hi, I purchased a Nokia 5130 Xpress Music on Friday 03/04/2009 at 9:00 pm from Hotspot Store, Rajouri Garden, New Delhi.
On Monday when I was on the way I got a call from I used my Handsfree first time to talk, I found that I am able to hear the caller's voice but the caller is not able to listen my voice through handsfree microphone. On reaching office I checked it again but the problem was same but without handsfree the phone was working fine. I report this problem to Hotspot, he told me to show the phone to us for checking. I went there in the evening, the checked the phone with new handsfree but the problem was same .i.e. they told to go to Nokia Care for checking. I told them to replace the set as it is only two days old, but they replied that it can be replace under 48 hours. I told them that it is a factory falut but they didn't want to listen anything.
Next day I took half day leave from office and went to Nokia Care Naraina, Delhi. They didn't entertained well as they were saying to leave that phone for 3-4 days but I told them if it has a hardware fault then I dont want my new phone repaired. Then I talked to your customer care centre no at 012430303838 for your another Nokia Centre, they told me to go to Patel Nagar Nokia Care centre.

I again took full day leave from office on Friday 10/4/2009 and went there, they also check the phone with their handsfree but the problem was still there i.e. its sometimes work for only 5 seconds, after that the audia from handsfree becomes dead. They told us they will reinstall the software and the problem will be resolved. I admitted to reinstalled the software. They took half an hour to do that and checked the mobile but the problem was still not resolved. Technician told us that the current software installed is 5.80 which is the latest software and you have to wait untill its new updated version comes. As per them this problem exist in every mobile Nokia 5130 Xpressmusic & you will be informed when the new software comes. I took the the mobile back home with no solution. My friend Kuljeet is using the same model, he has no problem with it. If your want I can give his cell details also.

I then talked to you customer care call centre no 01243033838 again explained my problem & asked them when the new updated version is coming. They told me
that there is no problem in this model 5130 Xpress Music as dont have received any complaint. They told me to submit your set for 12-15 days at Nokia Care Centre as there is a manfucturing hardware fault which will be repaired.

For the last one week (Purchasing Date) I am very upset with this problem and going here and there for resolution. I don't want my new mobile set repaired and wait for 12-15 days. Why should I bear if the mobile set has manufacturing defect & why did they sold me defective set and they want the new set repaired.
I want my mobile replaced with a new set as I had made the full payment for new set.
Please note my phone details:
Purchased from: Hotspot DE 85, Najafgarh Main Road, Tagore Garden, New Delhi
Bill Details: Cook No. 72 (Serial no 3583) Date: 03/04/2009
IMEI No: 359329029180577
Model : Nokia 5130c - 2 Xpress Music (RED)

You are requested to please do the needful..

Regards,
Jagdeep Pruthi
9810104718
Mail : jagdeep.pruthi@airtel.in
lucky_555777@yahoo.co.in

**admin** · 04-13-2009, 12:24 AM

Hello,

Kindly provide us your full contact details.

**jagdeep_pruthi** · 04-14-2009, 12:41 AM

Originally Posted by admin

Hello,

Kindly provide us your full contact details.

Jagdeep Pruthi
9810104718
New Delhi
Mail : jagdeep.pruthi@airtel.in
lucky_555777@yahoo.co.in

**jagdeep_pruthi** · 04-16-2009, 02:59 PM

Jagdeep Pruthi

Tel 9810104718
246, Okhla Phase-III, New Delhi-110020
jagdeep.pruthi@airtel.in

**jagdeep_pruthi** · 08-27-2009, 10:10 PM

I had submitted my phone to Nokia care each time for 15 & for the same problem (Factory fault) in 4 months. Still the problem is not resloved by them. What is the solution?????????????

Originally Posted by jagdeep_pruthi

Jagdeep Pruthi

Tel 9810104718
246, Okhla Phase-III, New Delhi-110020
jagdeep.pruthi@airtel.in

**advocate** · 08-27-2009, 10:52 PM

Dear Sir,

Please send a complaint letter to the Head office of Nokia company with copy of bill and job sheet cards (if you have any). Send it through registered post and keep a copy that letter with you. The address is:

Managing Director, Nokia India Pvt. Ltd.,
5-F, Tower A & B, Cyber Green, Cyber City,
DLF Phase-II, Sector-25-A,
Gurgaon, Haryana - 122002.

Unregistered · 12-25-2009, 08:08 AM

hey admin i have a nokia 5130.......i have already used it for 1 year...the problem is sometimes while messaging my screen goes blank and after 2min it comes back,and..i have 300 songs but in music player option it shows updating 300 of 1200 song! i want solution to my first complaint! plz help me

Unregistered · 02-15-2010, 12:43 AM

Hey NOKIA admin. its been 7 months when i bought my nokia 5130 Xpress Music. right now when ever i focus my mobile camera to any object or anywhere a yellowish circle form in the central position of the screen forms and that spoil my picture. at first i thought of only screen problrm bt it seems a problem when i copy that image to computer or any other mobile set.....by this i wont be able to take a single picture from my nokia 5130......and at the same time my mobile battery backup has reduced to less than one day.......even i updated to latest firmware version............. please find solution

Bijith

Unregistered · 04-26-2010, 05:46 PM

Dear sir,
I purchased a Nokia 5130 Xpress Music on thursday 22/04/2010 from vinayak sales,main road raxaul bihar(ph:224277).
Next day i found a default in camera and i complained to the nokia company from which i purchased it .
They said to show to the nokia care center (citi care) ,i went there but the engineer was not there and they told to come tomorrow to get your mobile repair but i don't want to get my new phone repair .Why should I bear if the mobile set has manufacturing defect & why did they sold me defective set and they want the new set repaired.
I want my mobile replaced with a new set as I had made the full payment for new set.
Please note my phone details:
Purchased from: vinayak sales,sikaria complex,main road,raxaul,east champaran,(bihar) ph:224277
bill details:8016 date:22/04/2010
imei no.: 358293031411902
model:nokia5130c-2 w.silver

You are requested to please do the needful..

Regards,
sandhya agrawal
9386511919
uniquesonia123@yahoo.com

sandhya123 · 04-27-2010, 11:08 AM

Dear sir,
I purchased a Nokia 5130c-2 w.silver, Xpress Music on thursday 22/04/2010 from vinayak sales,main road raxaul bihar(ph:224277).
Next day i found a default in camera and i complained to the nokia company from which i purchased it .
They said to show to the nokia care center (citi care) ,i went there but the engineer was not there and they told to come tomorrow to get your mobile repair but i don't want to get my new phone repair .Why should I bear if the mobile set has manufacturing defect & why did they sold me defective set and they want the new set repaired.
I want my mobile replaced with a new set as I had made the full payment for new set.Is that the way nokia company treat their customers,reply as soon as possibile.
Please note my phone details:
Purchased from: vinayak sales,sikaria complex,main road,raxaul,east champaran,(bihar) ph:224277
bill details:8016 date:22/04/2010
imei no.: 358293031411902
model:nokia5130c-2 w.silver

You are requested to please do the needful..

Regards,
sandhya agrawal
9386511919
uniquesonia123@yahoo.com

Unregistered · 08-13-2010, 11:51 AM

hey admin i have a nokia 5130c-2 red.,Xpress music.......i have already used it for 1 year...the problem is sometimes while messaging my screen goes blank and after 2min it comes back,and..i have already done software reset 2 times in warrenty period only from nokia care center...still its giving problem..and now it gets hanged with blank screen and not working.. i want solution to my complaint! plz help me..

Kishor Chomal · 12-06-2010, 06:35 PM

Kindly Respected Sir\Madam

My Nokia 5130 Battery Early Discharge Because Of My Phone Very Hot for few minits of starts.
pls give me pl. my phone

JP CELL · 01-01-2011, 04:50 AM

Originally Posted by Kishor Chomal

Kindly Respected Sir\Madam

My Nokia 5130 Battery Early Discharge Because Of My Phone Very Hot for few minits of starts.
pls give me pl. my phone

You can replace ic n220 or use bl 5c baterry of nokia. chek k ycharger