I have purchased Nokia E63 from CROMA Retail Ahmedabad on 15-02-09, on very first day I found my menu button is not responding properly. I switched off the phone and restart it, this time it is working properly.

0n 16th Feb the same issue arise with switch off button. Then I went to Orbit(Nokia Care) Ahmedabad Centre. He did something and problem is resolved.

On 18th Feb, I have faced same problem, menu button was not responding. I switch off the set and restart it. Again it starts working smoothly.

Till Date problem is not resloved, I have submitted my set three times to nokia care.

Now they still want one more time for repair.

Please suggest.

Please find the mail exchanges

----- Original Message -----
From: Sanjay Bhatt
To: CSD Himalaya
Cc: im_bhatt ; Shailendrasingh Rajput
Sent: Thursday, March 26, 2009 10:35 AM
Subject: Re: Nokia - Sanjay Bhatt - E63 Service Functionality


Kind Attn: Mr. Jaiswal


Dear Jaiswal,

As per our discussion on 23 Mar 09, you have requested for two days to resolve the issue. And as per your assurance to come back with a solution.

Still there is no response from Croma Retail. Please give me the final ans.

Rgds.


Sanjay Kumar Bhatt
----- Original Message -----
From: Sanjay Bhatt
To: Shailendrasingh Rajput
Cc: im_bhatt
Sent: Thursday, March 19, 2009 4:59 PM
Subject: Re: Nokia - Sanjay Bhatt - E63 Service Functionality


Dear Shailedra,

Kindly reply with update.

Rgds

Sanjay Kumar Bhatt
Astt. Manager IT
STOVEC INDUSTRIES. LTD.
----- Original Message -----
From: Sanjay Bhatt
To: Shailendrasingh Rajput
Cc: im_bhatt
Sent: Wednesday, March 18, 2009 11:53 AM
Subject: Re: Nokia - Sanjay Bhatt - E63 Service Functionality


Dear Shailedra,

Thanks for the reply. As per our yesterday discussusion, kindly resolve the issue at earliest. Kindly go through the my previous attachment or the link fwd to you.
You will come to know that this is the bug in the phone itself. Please pressurize the nokia guy to refund the amount or amount adjustment.

As discussed if CROMA is not able to resolve the problem, please let me know. I have already in touched with the Consumer Forum Guy. He suggested to give some time to retail partner.

Waiting for the response.

Rgds


Sanjay Kumar Bhatt
Astt. Manager IT
----- Original Message -----
From: Shailendrasingh Rajput
To: SanjayBhatt
Sent: Tuesday, March 17, 2009 7:10 PM
Subject: FW: Nokia - Sanjay Bhatt - E63 Service Functionality


Dear Sir,

As I already personally talk with Mr.Jayant & with Mr.Sanjay (Orbit) to shortlist your issue as soon as possible. We are trying our best efforts to solve your problem. I requested you to provide some time to them so that they will find the final solution for the same.


Thanks & Regards,


Shailendrasingh Rajput

ADM - CROMA,

Himalaya,Ahmedabad

+91-9978389988

From: SanjayBhatt [mailto:sanjay_bhatt@stovec.com]
Sent: Tuesday, March 17, 2009 10:17 AM
To: Shailendrasingh Rajput
Cc: CSD Himalaya; jayant.panwar@hcl.in
Subject: Re: Nokia - Sanjay Bhatt - E63 Service Functionality


Dear Shailendra,


Any Update. Please revert.



Rgds



Sanjay Kumar Bhatt
Manager IT
----- Original Message -----

From: Shailendrasingh Rajput

To: jayant.panwar@hcl.in

Cc: SanjayBhatt ; CSD Himalaya

Sent: Monday, March 16, 2009 1:32 PM

Subject: Re: Nokia - Sanjay Bhatt - E63 Service Functionality



Respected Sir,

This is in reference of the trail mail that Mr.Sanjay Bhatt is a regular customer of Croma & preferred to purchase any product from Croma only. He purchased & preferred Nokia Mobile Phone E63 on Dt.15.02.2009 as per invoice no.103-124204 (IMEI No.:-359319020231552), since he is facing the problem of Menu Hanging while the problem was not being shortlisted.



You are humbly requested to look in this issue & guide the proper way to resolve the pending issue. Nokia care centers are also not able to provide the proper services.



Kindly do the needful for the same as soon as possible so that we will not loose our valuable customer. Looking for your favorable reply.



Thanks & Regards,



Shailendrasingh Rajput

ADM - CROMA,

Himalaya,Ahmedabad

+91-9978389988

From: sanjay bhatt [mailto:im_bhatt@yahoo.com]
Sent: Sunday, March 15, 2009 3:44 PM
To: Shailendrasingh Rajput
Cc: Stovec; support.services@nokia.com
Subject: Fw: Re: Nokia - Sanjay Bhatt - E63 Service Functionality


Dear Shailendra,



I would like to convey my dissatisfaction and disappointment with Nokia E-63 and the after sales service and support. I am facing the problem from very first day, also shown to you twice. As per your suggestion, I went to Nokia Care (Orbit), they have re install the O.S, but problem is not resolved.



Then I myself starts communicating with Nokia Technical Support centre, according to their advice I again visit the Nokia Care (Nr. Mansi Tower), they did the same thing and advice me not to use the memory card. But after some time, even without memory card, the problem persists.



Again I come to you and shown you the problem. Again you have advice me to visit Orbit (Nokia Care Centre) and assured if the problem persist I will do some thing.



I have resubmitted my phone to Orbit for 6 day’s. Yesterday only (14th Mar 09) I have collected my phone from them which is working fine. But today morning itself problem hit once again.



I have tried to contact Mr. Sanjay (Orbit Innovative Service) on 9913305517, but his phone is not responding.



Shailendra, I have already wasted my three working day’s and Thrice I have lost my official data also. Now it is difficult for me to visit Nokia Care which is approximately 25kms from my home.



Shailendra, as you know , I am regular customer of Croma Himalya Mall, I have shopped more than 90,000 Rs of Electronic Goods from your store, this is the first time I am facing this problem.



Shailedra, I have stopped using this phone, as thrice I have lost my messages, contacts and all. Kindly let me know if you can do some thing.



If you want I can speak to your HO directly. I am looking for complete refund of money along with compensation from CROMA OR NOKIA. As this is the Mfr bug in the phone. Please find the attach file for details or visit the following url discussions.nokia.co.uk/discussions/board/message?board.id=communicators&thread.id=36490



Kindly reply me at sanjay_bhatt@stovec.com



Bill Details:

No. 103-124204



Rgds

Sanjay Bhatt

Mgr IT




--- On Tue, 3/10/09, SanjayBhatt <sanjay_bhatt@stovec.com> wrote:

From: SanjayBhatt <sanjay_bhatt@stovec.com>
Subject: Re: Nokia - Sanjay Bhatt - E63 Service Functionality
To: "SanjayBhatt" <sanjay_bhatt@stovec.com>, "NokiaCare" <support.services@nokia.com>
Cc: "im_bhatt" <im_bhatt@yahoo.com>
Date: Tuesday, March 10, 2009, 10:40 AM



Pls find the attach file of jobsheet.


Sanjay Kumar Bhatt
Astt. Manager IT

----- Original Message -----

From: Sanjay Bhatt

To: NokiaCare

Cc: im_bhatt

Sent: Tuesday, March 10, 2009 10:35 AM

Subject: Re: Nokia - Sanjay Bhatt - E63 Service Functionality



Dear Kiran,



I am very sorry to say that Nokia provides one of the worst after sales service. Even no body from your side is having curtsey to reply or call. Below is my personal grievance with nokia phones, never again in my life i will buy a nokia phone.


I would like to bring to your kind notice about the pathetic and not at all customer oriented service provided by you. From the day one I am facing problem in E63, but till date problem is as it is.



First your nokia care technician suggested to format the memory card, they have formatted the card. But problem is not resolved, then again they have reloaded the O.S again, and suggested to use handset without memory card. But without memory card it is again giving the same problem. So I have contacted them again. Now as per your suggestion I have resubmit the phone at the Nokia Care Centre.



Details as desired by you:



Location and complete address of the Nokia Care Centre (where your handset is submitted)



Orbit Innovative Services

4,wall street-1, opp, The Orient Club,

Gujrat College Road, Ellisbridge Ahmedabad-9





IMEI/Serial Number of the phone (Will be printed on the Job sheet and printed in purchase invoice or at the last page of the user guide)



35931902020231552





Latest Job slip/repair number



187343506/090309/32



Date when the phone was submitted



09-03-09



Your alternate contact number

9979869667



Nature of the concern: Menu, Home and Switch On/Off key hanging problem


I request you to suggest some solution to my problem and take the necessary action. I request to replace my handset with new one as this problem is with day one.

Or If it is a manufactring defect in all E63 phones, Kindly refund my amount.