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Replacement of newly bought defective Nokia E71 mobile handset

This is a discussion on Replacement of newly bought defective Nokia E71 mobile handset within the Mobile Handset forums, part of the Mobile category; Dear Sir/Madam, I have recently on the 9th Mar, ’09, bought a brand new E71, Nokia mobile handset from a ...

  1. 03-21-2009, 02:28 AM #1
    dilpreet111
    dilpreet111 is offline Junior Member
    Join Date
    Mar 2009
    Posts
    1

    Thumbs down Replacement of newly bought defective Nokia E71 mobile handset

    Dear Sir/Madam,

    I have recently on the 9th Mar, ’09, bought a brand new E71, Nokia mobile handset from a ‘Hot Spot’ authorized dealer in Delhi, with an appropriate bill. Right from the first day of purchase, the mobile set has been giving some or the other problems. Like the mobile switching to ‘Mute’ automatically, during both incoming & out-going calls. On account of which, the other person is unable to listen to my voice.

    I am & have been, a loyal customer of Nokia for quite some time, this being my 3rd, Nokia handset in last 4 years. I am providing the necessary details of my E71 set & purchase particulars (below), for your reference & action.

    DETAILS OF E71 HANDSET:
    Type: RM-346
    Model: E71-1

    IMEI: 351940030141180
    Code: 0566235
    FCC ID: PYARM-346
    IC: 661V-RM346
    WLAN: 0024044927FB2
    CE0434

    Bought from: M/s Classic Business Centre, Shop No:-, Plot No-5, H-Block Market, Sarita Vihar, New Delhi-110076
    TIN No: 07900318816
    Invoice No: 632103813
    Dated: 09-03-2009

    I am sure this is a Defective piece & need your help in replacement. Hope you want to help & retain a loyal customer...

    Awaiting your revert eagerly..

    Regards
    Dilpreet Singh
    B-275, Sarita Vihar, New Delhi
    Mobile: 9873552617
    Email: dilpreet111@gmail.com
    Submit Complaint.. Submit Complaint..
  2. 06-27-2012, 03:42 AM #2
    mukesh..kumar
    mukesh..kumar is offline Junior Member
    Join Date
    Jun 2012
    Posts
    2

    Default

    • sir my mobile is in warrenty period but i facing problam again & again my head phon jack is is not working & 3-4 days ago my mobile comeback from company it was for 3-4 times that problam occuring. can u replace my nokia x6-00 mobile
    • because 2 times problam with camera flash occure .
    • & my speaker also became change but how many time face problam why you are not care about your coustmor...
    • my IMEI no. is 354316049667282
    • I become frustrate due to my mobile due to facing problam again & again .. please do something because ihave to go nokia care many times by which my steady disturb also..
    • due to that fear i extended my warrenty but how many times i have to do this.../// i attach my mobile bill and warrenty extend paper
    Submit Complaint.. Submit Complaint..
  3. 06-27-2012, 11:37 AM #3
    Nokia India
    Nokia India is offline Senior Member
    Join Date
    Aug 2011
    Posts
    927

    Default

    Hi,


    Sorry to hear about your experience. Please write to us on nokiaindiadigitalmarketing@ovi.com and provide us with the following details


    1. Contact Number
    2. Your Location
    3. Device IMEI number.


    We will have someone from the team connect with you. Please mention your name on subject and add your contact in the email.


    Do include the complaint link in order to speed up the process.


    Regards,
    Team Nokia India.


    Locating a Nokia Care Centre (NCC) is very Easy !
    SMS “NCC<space><City Name>” & send it to 55555, within few seconds you will receive the list of NCCs in that city.
    Submit Complaint.. Submit Complaint..
 

 
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