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Complaint against Naaptol

This is a discussion on Complaint against Naaptol within the Mobile Handset forums, part of the Mobile category; Sir, I had purchased a Boss E- phone 3300 through Naaptol.com, Order Id is 146974... & i got the same ...

  1. #1
    Unregistered Guest

    Default Complaint against Naaptol

    Sir,

    I had purchased a Boss E- phone 3300 through Naaptol.com, Order Id is 146974...

    & i got the same on dated 25/01/10...

    But,i think that the same piece is defective.

    Means the cell is not being started...

    & i already contacted the customer care No. of naaptol but from there the person was told that to charge the mobile for atleast
    2-3 hours...
    I tried that also but the result is that,the mobile is not starting..

    Kindly accept my request to do such steps in the same like replace or repair the same piece at the earliest...

    & pls. tell me the further procedure for the same...

    Awaiting for ur positive reply....

    - Harsh Shah
    hpshah278@yahoo.co.in
    (M)9898598589...

  2. #2
    girija.nair@naaptol.com Guest

    Default Response to Harsh Shah on his purchase of Boss e Phone 3300 from Naaptol

    Dear Mr. Shah,

    I would sincerely like to apologize for the inconvenience you faced. Be rest assured to receive a call from Naaptol, as we have a special cell working, who will personally look into this matter and will get back to you shortly.

    We would request you to write us on support@naaptol.com, crm@naaptol.com. Also, you can call us on 9223490900 for further assistance.

    Regards,

    Amey Thakoor
    Naaptol Customer Care.

    Quote Originally Posted by Unregistered View Post
    Sir,

    I had purchased a Boss E- phone 3300 through Naaptol.com, Order Id is 146974...

    & i got the same on dated 25/01/10...

    But,i think that the same piece is defective.

    Means the cell is not being started...

    & i already contacted the customer care No. of naaptol but from there the person was told that to charge the mobile for atleast
    2-3 hours...
    I tried that also but the result is that,the mobile is not starting..

    Kindly accept my request to do such steps in the same like replace or repair the same piece at the earliest...

    & pls. tell me the further procedure for the same...

    Awaiting for ur positive reply....

    - Harsh Shah
    hpshah278@yahoo.co.in
    (M)9898598589...

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