Dear Mr. Hussain,

Your complaint has been noted and would be resolved at the earliest. Meanwhile, we have several email ids as well to provide you solutions to your complaints.

We have taken your complaint and our special cell, created to resolve the problems of our esteemed customer of this forum, will be in touch with you very shortly.

We would request you to write us on support@naaptol.com, crm@naaptol.com. Also, you can call us on 9223490900 for further assistance.

Regards,

Amey Thakoor
Naaptol Customer Care.

Originally Posted by MirBasharatHussain

dear sir, i have ordered black cherry BL-7000 to naaptol and my order no is 313623 under the name and address: Mushtaq ahmad khan c/o: mushtaq cloth house fish market zaina kadal srinagar on 17th of april 2010 and i received my order on 2nd may 2010 paying Rs 3000/= and postal charges 200/=(cash on delivery), after receiving the product when i opened it, i found that its display was broken and it was not working i called to customer care naaptol and they told me to send back the product to: telecom consumer product private limited pitampur new delhi and i send it through indian postal service through speed post under number: sp EE810638956IN on 4th of may 2010. on 14th of may it was delivered to said address, then the naaptol authorities told me to send us the delivery proof by Fex, i sended it. now after all this they told me that you will receive your product in 5-7 days. It is now 6th of june and i haven't received it yet. Now i request to your good self please help me out to receive the said product, i will be really thankful to you sir.