Dear Mr. Ghai,
I would sincerely like to apologize for the inconvenience you faced. Be rest assured to receive a call from Naaptol, as we have a special cell working, who will personally look into this matter and will get back to you shortly.
Also, if the product you have received is defective, I would request you to send it back, so we can replace it and re-deliver it to you.
We would request you to write us on email@example.com, firstname.lastname@example.org. Also, you can call us on 9223490900 for further assistance.