Dear Sir/Madam, I am vivek sharma and I am a resident of Delhi (Janak Puri ) to be precise .
This is regarding the sony erricson handset (W595 Model Number ) I had purchased on 21 Dec 2008 . Since its purchase , the handset is not working properly and I consulted the service center for the same on 2 feb 2009 . They took my handset for changing the motherboard and assured me that I will have my handset in good condition in maximum of 10 days . But later on when I contacted them , I came to know that they have changed the motherboard, navigation key circuit, and now they are changing the display as well I have contacted the company for the replacement of the set as this is a defective part but they have refused the same and service center people are still trying to make the handset work even after 1 month . This set was just more than a month old and if it requires changing almost all the parts of the handset , then one can itself becomes clear that it is a faulty handset . I have also consulted the company for the replacement handset , but they have refused and when I contact the customer care to query about my handset , they put me on hold and never comes back Kindly help me in this regard as I feel I am being cheated by the company and they are not showing any accountability towards their product as well as their customer

My details alongwith the handset details are mentioned below
Name - Vivek Sharma
Handset Details - Model - W595 Sony erricson
IMEI No - 357500027445129
Complaint ID in service center - SE00949510604
Complaint ID in sony erricson - SE1033-6878

Thanks and Regards
Vivek Sharma