Hello,

First we suggest you to collect all the Job Sheet, as you mentioned that you are facing the same problem it clearly shows that the problem is irreparable hence the faulty handset need to be replaced, for that contact the customer care and register your complaint and in case you are not satisfied with their response then send a written notice to the CMD of, mention all the details in it, attach all the photocopy of jobsheet, purchase details, wait for their response and revert us back.

Note: Send the Notice via registered post only and keep the copy of it and the registered post slip this may help you if you need to knock the consumer court.

Visit: Notice before filing consumer complaint for notice reference.

Dear Sirs,

I bought the Samsung LED 32C5000 model TV on 07/May/2010. After working for 3 months, on 4/Sep/2010 it start giving issues. Picture was distorted to lines and could not watch the TV. We made the customer care complaint (BP No. 8404152385) and the same day. Samsung Engineer came photograped the issue in his camera and promised to relpace the board in couple of days. On 9/Sep/2010, another Engineer came and overhalued the entire TV for 2 hours. He replaced the mother board also. TV was working fine for couple of days, and again started issue on 12/Sep2010 with total sound cut and power auto-off. We need to switch off/on the main power to get back the picture with sound. Immediately we called customer care and the engineer came couple of days late (15/Sep). He is same person came for mother board change. This time he has'nt opended the set and asked us the original bill copy and said he will discuss with manager and inform. The manager said, we will arrange standby TV and repair the TV in centre. He says, it is due to some software issue.

However, having failed couple of times, we are not confident of the piece and asked him to change. We got reply saying if it less than 1 week, he will replace. Since it has become 3 months old, for this minor issues, TV cannot be replaced. He denied to give next level details for further communications. Having spent around rupees 46,000 , the warranty period itself could not withstand by this piece.

I am a regular customer of Samsung. Bought my earlier TV, Washing Machine, Fridge and Split AC all are Samsung because of good quality and excellent service. But this TV issue makes us sleepless nights.

Please suggest how to approach for replacement or Refund. Thanks in advance.

Samsung replaced with new piece on 22/Sep. I am withdrawing this complaint.

Originally Posted by VKS Kathikeyan

Dear Sirs,

I bought the Samsung LED 32C5000 model TV on 07/May/2010. After working for 3 months, on 4/Sep/2010 it start giving issues. Picture was distorted to lines and could not watch the TV. We made the customer care complaint (BP No. 8404152385) and the same day. Samsung Engineer came photograped the issue in his camera and promised to relpace the board in couple of days. On 9/Sep/2010, another Engineer came and overhalued the entire TV for 2 hours. He replaced the mother board also. TV was working fine for couple of days, and again started issue on 12/Sep2010 with total sound cut and power auto-off. We need to switch off/on the main power to get back the picture with sound. Immediately we called customer care and the engineer came couple of days late (15/Sep). He is same person came for mother board change. This time he has'nt opended the set and asked us the original bill copy and said he will discuss with manager and inform. The manager said, we will arrange standby TV and repair the TV in centre. He says, it is due to some software issue.

However, having failed couple of times, we are not confident of the piece and asked him to change. We got reply saying if it less than 1 week, he will replace. Since it has become 3 months old, for this minor issues, TV cannot be replaced. He denied to give next level details for further communications. Having spent around rupees 46,000 , the warranty period itself could not withstand by this piece.

I am a regular customer of Samsung. Bought my earlier TV, Washing Machine, Fridge and Split AC all are Samsung because of good quality and excellent service. But this TV issue makes us sleepless nights.

Please suggest how to approach for replacement or Refund. Thanks in advance.

I have my samsung mobile gdt-b5722 i have downloaded banking software .my internet is active (i.e.running very well)but when i starts my i mobile software for activation (first time)this mesaage
error 256 comes on screen grrs is not working when i call to custcare of my service provider he says that your gprs is active then what is the problem? Please give me a solution
thanks .... !