Dear Mr. Ranjan,

Your complaint has been noted and would be resolved at the earliest. Meanwhile, we have several email ids as well to provide you solutions to your complaints. Please be assured of your voice being heard and acted upon as well.

Also, we have a special cell that will look into this matter and will get back to you on this.

We would request you to write us on support@naaptol.com, crm@naaptol.com. Also, you can call us on 9223490900 for further assistance.

Regards,

Amey Thakoor
Customer Care.

Originally Posted by rajeev ranjan

Subject :- incomplete Product recieved

Dear Sir / Madam,

I am rajeev ranjan from ranchi.I had booked boss mobile on 28-02-2010 bearing Order ID : 193126. And i recieved the parcel on 12-03-2010 at 2.20 pm after with first flight courier service AWB no :LB0798501. But when i opened the Package i was cheated / mistake by having NO battery in the mobile phone. I had paid via Cash on Delivery. But immediately i informed the naaptol customer support person just a minute after it delivered .he registered the complain and gave me complain id 51666 and told that it will reach within 7 days. After 5 days,he told it will reach within 10 days.now 15 days has passed,but batterry which was missing in the phone, has not been sent to me.In begining they were responding my phone call.But now they even did not respond phone call.sometime says that voice is not coming clear.sometime after receiving phone they keep it as i.e. they does not speak.

I was charged 2599/-Rs phone + 200/-Rs for shipping but i recieved incomplete mobile.

The request with Naaptol is to please check into the matter as early as possible and resolve the problem so that the Reputation of your companies doesnt get bad. The involvement of some lower end staffs is my suspect.

with regards,
Mr. Rajeev Ranjan
email id :-rajeevbitmesra2k7@gmail.com
mobile no-9334302162