Dear Ajaykumar,

It is annoying to know that you had a bad experience on your purchase of Mobile phone from Naaptol.com. I would like to apologize for the inconvenience caused to you.

However, I've found that the Mobile battery has been re-delivered to you.

We would request you to write us on support@naaptol.com, crm@naaptol.com. Also, you can call us on 9223490900 for further assistance.

Regards,

Customer Care.

Originally Posted by neerajkt

On 2 January 2010 ,I Ordered an boss 2220 from naaptolBoss 2220 Multimedia Dual SIM Touch Screen Mobile - Buy Boss 2220 Multimedia Dual SIM Touch Screen Mobile online in India, best price n review[/url]) from an ad in hindustan times (agra ) hindi newspaper..
tHEY SAID THAT I WILL GET IN 10 DAYS AND GAVE Order id:-163244
Then on 7/2/2010 i got the delivery on 3.30 pm .. i charged the mobile for about 2 hours and in a doubt called the customer care...They said to charge it at least for 4-5 hours. I then charged it for about 5 hours then also it didnt started.. Then i Called them again but it was about 9 pm so the customer care said to call tommorow at 9am-6pm...

Then i called the up at about 10 am and said tthat i have charged it for about 4 hours then also it didnt started.
They then asked me to check if the mobile or battery is defected..
Then i got it to an nokia pirority dealer and he then inputed an nokia battery and it started..

Then i called up the customer care on about 1 pm ..i told them that the battery is defected


They said that they had registered an complaint and that i will get a new battery delivered within 7-10 working days.

I waited for the courier till 20/2/2010

Then i called them up on 20/2/2010 on about 1 pm ..
Then they said that I have not registered the complaint within 48 Hours and that theres only 1 complaint that is (battery faulty) and it has been registered lately so i will not get any battery now

This is just a type of cheating

Details:-
Address - House No. 63, bank colony (near shamshabad road),Agra (Uttar PrADESH)
Order id:-163244
Contact No. 09997492359