A bought a sony ericson mobile very recently with one year warranty. There is a problem with that mobile and hence i have given it to the dealer for service. The dealer is now holding that mobile for more than 15 days but not giving proper response. What should i do? Shall i ask for a new set?

Hi Shweta,


As per our telephonic conversation u told me dat i hav 2 submit my handset
even if i want replacement. so in ur 1 year warranty period i had submitted
my handset 4th time for same restart prob bt dis time i want replacement of
my handset or refund my money as last mail i said.i dnt want to dis handset
more & dis tim i m fade up & really i m telling u dat if u do not replace or
refund my money ill complaint in consumer court against sony erission. 1
complaint i had already put over der. u ask me for my all complaint id here
is my all ID



*4th Complaint ID is SEO0936912332*

*3rd Complaint ID is SE53624118

2nd Complaint ID is - SEO0936911026,*

*1st Complaint ID is - SEO0936911284*


Every time i had submitted my handset to ur service center* TECHNOCARE,E-17
Central Market Lajpat Ngr-II New Delhi-24*.



Please take action as soon as possible.m waiting for ur positive response.








On Fri, Apr 24, 2009 at 2:08 PM, <questions.in@support.sonyericsson.com>wrote:

> *Dear Navneet,**
>
> Thank you for contacting Sony Ericsson Support Center.
>
> *
> With reference to our telephonic conversation regarding the details of your
> case, we understand that you were facing problem with the handset and it was
> repaired by the service centre many times however the issue still persists.
> We request you to kindly share all the details of your previous visits to
> the Service Center. We understand the difficulties you are facing since long
> and want replacement for the same.
> We really apologize for the inconvenience caused to you. However, we
> request you kindly resubmit your handset and after submitting your handset
> at the service center provide us the service center name and address along
> with new service Tag ID which is issued by the service center so, we can
> look into the same and escalate your complaint to the concern department. We
> assure you that we will contact to the service center and provide you an
> early resolution which is mutually beneficial.
>
> We appreciate your patience and pledge you that we will try our best to
> regain your faith in our company. We look forward for your kind co-operation
> and understanding in this regard.
>
> *In case of further query, please feel free to contact 39011111 **
> (Prefixed by STD code of your city (From Mobile or non-BSNL/non-MTNL No.)
> 1800-11-1800
> (Toll free number from BSNL & MTNL)
> You may also visit our website: sonyericsson.com to know more about
> Sony Ericsson Products.
>
> Warm Regards,
> Shweta
> Sony Ericsson Customer Care
> *
>
> The details of this case are as follows:
> Case: 73357521
> Engineer: Shweta Gupta
> CaseOpened: 24/Apr/2009 07:22:20
> Old emails:
> Email:
> To: admin@consumercourt.in
> From:
> ภคשภєєt raghuvanshinavneet@gmail.com
>
> To
>
> The Consumer Court
>
> Sub: Handset Problem
>
>
> Respected Sir,
>
> I got my Sony EricssionW910i in July 2008. It had problem from the
> start. It Randomly restart itself, conversation got cut off midway through a
> call and there was also had problem in display and handfree. As per my
> discussion through email from sony ericsson they told me to submit the
> handset at my near service center and this problem never happen again But
> after servicing of my phone i m still facing the same problem, i just dont
> understand how it can be possible that a new phone have so many problems. i
> had already submitted dis phone in service center 3 times. now i m very much
> exhausted and i m facing mentally harassment just bcoz of this & My phone is
> still in warranty period.
>
>
> Simply, i want to refund my money + whatever money spent by going on
> service center + dat salary which detect for taking leave for dis or they
> replace my Handset.
>
>
> My Case No is : 73094171
>
> My Ph IMEI No- 352683029086243
>
> My Ph No is :- 9899071957
>
>
>
> waiting for ur positive response
>
> regards
>
> --
> ηανηєєт
>
> ( 3D Visualizer )
>
> M :- 09899071957
>
>


--
ηανηєєт

( 3D Visualizer )
Grace Furnishing Pvt. Ltd.
M :- 09899071957



--
ηανηєєт

( 3D Visualizer )
Grace Furnishing Pvt. Ltd.
M :- 09899071957