SIR

AFTER FILLING SEVERAL COMPLAINTS TO NOKIA OVER PHONE , EMAIL, FAX AND SENDING THE BELOW LETTER TO NOKIA INDIA - GURGOAN, NOKIA FINLAND I HAVE NOT RECD ANY REPLY FROM THEM AND AFTER SERVICING FOR MORE THAN 4 TIMES STILL MY MOBILE IS NOT REPLACED WITH NEW ONE INSTEAD THEY GAVE ME DEFECTIVE SERVICED MOBILE WHICH ALSO HAD DEFECTS.
PLEASE GUIDE TO ME FILE COMPLAINT TO CONSUMER COURT- CHENNAI.

THE LETTER AS BELOW:

FROM:



R.KULDEEP KUMAR

40 KANDAPPA ACHARI STREET

PURASAWALKAM,

CHENNAI – 600 007,

TN, INDIA.

MOBILE: +91 9841025455



TO,



NOKIA



SIR,



REG: POOR RESPONSE FROM NOKIA INDIA REG MY NOKIA E71.



I HAVE LODGED MANY COMPLAINTS REGARDING MY NOKIA E71 IN INDIA, AND NO PROPER SOLUTION WAS PROVIDED ITS MORE THAN 3 MONTHS SINCE 05.11.2009, MY MOBILE IS REPEATEDLY BEEN GIVEN FOR SERVICE FOR MORE THAN 5 TIMES.



THE DETAILS AS BELOW.



I HAD CALLED SEVERAL TIMES TO DELHI, BANGALORE AND GURGOAN OFFICE IN INDIA REGARDING THE DEFECTIVE E71 I HAD PURCHASED.

I HAD REGULAR HANGING PROBLEM AND WHEN I SWITCH ON MY E71 ONLY NOKIA APPEARS AND MOBILE WAS NOT BOOTING UP AND WAS GIVEN FOR SERVICE AT CHENNAI- NOKIA RAKSHA IMPEX , KILPAUK OFFICE FOR MORE THAN 4 TIMES AND 2 TIMES IT WAS SENT TO YOUR DELHI OFFICE FOR SERVICE.



AND AT LAST MY E71 WAS REPLACED WITH OTHER DEFECTIVE USED E71, WHICH IS ALSO NOT FUNCTIONING PROPERLY. THE DETAILS IS LISTED BELOW.



MODEL: NOKIA E71

IMEI NO:

OLD MOBILE NO : 354855023141517.

REPLACED IMEI NO: 358240035553833.

NOKIA SERVICE CENTRE : RAKSHA IMPEX, KILPAUK, CHENNAI-10.



MY E71 HAS BEEN SERVICED FOR MORE THAN 4 TIMES FOR SAME PROBLEM AND REPLACED WITH OTHER USED E71 AND AGAIN IN THIS REPLACED E71 THERE ARE MORE DISFUNCTION AND DEFECTIVE.

ONLINE COMPLAINT REF NO-1-10725348051 DATED 03.02.2010

MY CURRENT JOB SHEET NO : 525465550/100203/12 DATED 03.02.2010.



OLD JOB SHEETS NO :



1.006 DATED 05.11.09

2) 525465550/091111/102.

3) 525465550/091202/48.

4) 525465550/091221/123.

5) 525465550/100203/12.



ONLINE COMPLAINT REF NOS:



1-9054299517 DATED 11.11.09

1-9460010074 DATED 02.12.09.

1-9818317308 DATED 21.12.2009.

1-10725348051 DATED 03.02.2010.



THE REPLACED E71 GIVEN TO ME ON 03.02.2010 WAS ASLO DEFECTIVE AND OLD USED MOBILE. I HAVE MALFUNCTIONING OF KEYS AND



BACKUP CANNOT BE TAKEN GETTING ERROR :



“ The phone model-specific backup includes:

No data included in the phone model-specific backup.”





IF I PRESS COMES



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SHIFT L :

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AGAIN ON 11.02.2010 I WAS REPLACED WITH ONLY USED MOBILE SET ONCE AGAIN.



I REQUEST YOU TO REPLACE WITH OTHER NEW MOBILE AT THE EARLIEST AND NOT FORCE ME TO APPROACH CONSUMER FORUMS OR TAKE LEGAL ACTIONS. I AM ALSO SENDING THE COMPLAINT DETAILS TO YOUR FINLAND OFFICE.



HOPE ATLEAST YOU WILL WAKE-UP NOW AND REPLACE MY E71 WITH A NEW ONE AND WITH QUALITY AND WITHOUT ANY DEFECT.



WAITING FOR YOUR REPLY WITHIN 7 DAYS AND NOT FORCE ME TO PROCEED FURTHER.



THANKING YOU.



YOURS FAITHFULLY



R.KULDEEP KUMAR

+919841025455.

CHENNAI, INDIA.



COPY TO:

1. NOKIA CORPORATION – FINLAND.

Subject: Nokia E71 could have caused serious burn injuries

Sir(s),

I have the owner of the writing to you on the above stated subject which pains me to narrate the following acts of commission and omission on the part of Nokia E71 mobile phone. I purchased the Nokia E71 mobile on 12-april-2009 with IMEI No: - 351940032823041 from Ambika Enterprises S.C.O - 42, Sector-11, Panchkula. On 7-march-2010, i.e. 5 days ago I was carrying the above said mobile in my trousers pocket and suddenly it starts heating up and to such an extent that I was not able to hold it in my hands and with great struggle I was able to switch it off and a pungent smell of burning starts coming out of it and to my great surprise its camera on the rear side got melted ,Here I would like to tell you that the camera was on standby mode as shown on the screen ,before this incident I faced this same problem i.e. camera on standby mode of its own and I have to restart the mobile by first switching it off but this is the first time that it turns into a FIRE BALL.
Then I visited the nokia care center they told me that it is burnt and nothing can be done now ,but I told them that it got burned of its own and as its under warranty and it could have caused serious burns to me or my son who usually plays with it ,please advice what is the fun of spending Rs.19,800 on nokia brand if they cannot do something and could have caused serious burn injuries to me or my son . Please advice what can I do now. Following acts of Nokia customer care part illustrate that it is not worthy of being retained as a well known brand in telecom industry which reflects adversely on Nokia service as also speaks volume about Nokia Customer Care service misconduct.
Now the mobile is lying with me as the Nokia care Center refused to accept it and only noted down the IMEI No and told me that they will call me in 2-3 days if something could be done otherwise there is no scope to change or repair it.
Please suggest me if no positive response comes from Nokia Care Center then how and what is the procedure to go to consumer court and to what extent it will be beneficial.
Regards,
Lakhbir Dhanoa

Dear Sir,
I had nokia phone E71 in my hand in it suddenly started burning with lot of black smoke coming out. It ends up in me having loss of another 100,000 Rs. How can i claim this.

Regards,

Vikas