Dear Beena,

I would like to apologize for the inconvenience caused to for the purchase of Touch P-phone from Naaptol. We are working on to improve our service, so you would not face any inconvenience in future.

After checking your Naaptol account, I've found that the product has been replaced and re-delivered to you on 16/04/2010.

We would request you to write us on support@naaptol.com, crm@naaptol.com. Also, you can call us on 9223490900 for further assistance.

Regards,

Customer Care.

Originally Posted by neha.s.s

i had ordered an ephone ultra slim multimedia phone

from naaptol and it was for 4999rs with shipping 200rs it

was total for 5199rs..but when is recieved the phone it

was a cheap phone i9 phone which was advertised on the

website for 3200rs and it didnt even have a cam with flash

and other features...also my order id with naaptol is

152255...i had send the mobile by aramex courier...my

awb number is 6146294501..please make sure that i issue

is resolved asap before i lodge a complaint with the

consumer court.i have send the product before 7working

days after i received it so i dont think that it should be a

problem..when i asked for a refund they said i wont get

any refund but on the website it said we cud take a refund

if we donot get the correct product.it means you cheat

people by false advertisement and false information on

the website..i could file a case as per right to information

act...