Hi,
I am having a problem with a High end Nokia Mobile Phone.
Let me reinstate the order of my problem :
• I have purchased a Nokia N97Mini which has been having problems from the first week of purchase.
• I spoke to the customer care representative and I was told that despite spending Rs 25000/- Nokia cannot do anything about the sub standard phone. I would have to go to a Nokia Customer Care Center.
• I have been to a Nokia Care Center on 25th Jan 2010.My problem was temporarily solved and I was not given any Job Sheet Number.
• The problem again resurfaced and I was advised by your team member Shabina Yasmin to go and submit my phone to the Nokia Customer Care Center.
• I went to the Nokia Customer Care Center on 29th Jan’2010.They reloaded the software and all data was lost. They did not give me a Job Sheet number although I asked for it repeatedly. Neither did they keep my mobile Phone with them. They said they have updated my Mobile Serial number in their records and the mobile phone would work fine now.
• Now my phone still has a problem and keeps on hanging once I receive a call.

I have been writing to Nokia Customer Care since the time I have bought this phone and I have written complaints and replies from Nokia Customer Care representatives Shabina Yasmin and Prashanth MM.There response states:
• I will have to deposit your mobile phone
• Nokia will have to investigate. It might take ‘n’ number of days to investigate.
• Nokia will not provide a standby headset
• No guarantee of repair or replacement. They will not comment till they see the phone.

The Address of the Nokia Customer Care Center is :
Saksham Services
A-1/1,first floor,Acharya Niketan,Mayur Vihar Phase-I,New Delhi-91.

The details of my Mobile Phone purchase are as follows:
• • Model: Nokia N97Mini
• • EIMI no: 356918036130196
• • Type: RM-555
• • Software Version: v10.0.020
• Dealers Name & Address: Singh Enterprises Pvt.Ltd.(BA 4A,Janak Puri,New Delhi-58)

Kindly let me know a simpler solution. I cannot be running around everyday to Nokia Care Center.

Advise me a suitable alternative.

Kapil
#9810169337