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Delayed in Spice Handset under warranty

This is a discussion on Delayed in Spice Handset under warranty within the Mobile Handset forums, part of the Mobile category; Dear sir/madam I have a Mobile Spice D88n which imei no is 353480020995947, is under warranty. first its IMEI no ...

  1. 01-18-2010, 10:28 AM #1
    lokesh_arran
    lokesh_arran is offline Junior Member
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    Default Delayed in Spice Handset under warranty

    Dear sir/madam

    I have a Mobile Spice D88n which imei no is 353480020995947, is under warranty. first its IMEI no is invalid so its GSM Service barred, i take it to service center they changed its imei and after 2 days Its CDMA section is failed so i take it to authorized service center again of spice Address : Raj Associates, 2-A, Panch Vatika, Opp. Chambal Power House, Hawa Sarak, Civil Lines, Jaipur - 302006, Contact No. 0141-2225400, 2225600, Mob 9649411114. Service Center Executive told me that handset is changed and give it to you withing 15-20 days. i delivered it to service center on 4th Dec. 2009. I have not received this handset yet. I call to service center to many times they always said to call again after 5 days. 45 days already spent while they said it takes maximum 15-20 days to change the handset process. So i request you to look the matter and provide me my mobile handset as soon as possible.

    Thanks

    with regards

    Lokesh Agarwal
    4, Bajrang colony, Behind Lata Cinema, Jhotwara, Jaipur
    Mob 9887201256
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  2. 01-18-2010, 11:10 AM #2
    Advocate.sonia's Avatar
    Advocate.sonia
    Advocate.sonia is offline Senior Member
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    Hello,

    Send a written notice via registered post to the CMD of Spice Mobile about your problem, mention all the complaints nos. registered with customer care, attach photo copy of job sheet, bill and other relevant document (if any) and ask them for the proper solution or replacement of the faulty handset so that you will not face such type of problem again.

    Address is:
    Spice Mobile Head Office

    D-1, Sector-3,
    Noida-201 301,
    Uttar Pradesh, India.

    Note: Do not forget to keep the slip of registered post in safe, it will help you if the parent company will not solve the issue within the mention time of 15 to 20 days.

    If still have a question then feel free to contact us again.
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