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Nokia Care & Warranty

This is a discussion on Nokia Care & Warranty within the Mobile Handset forums, part of the Mobile category; Nokia Care is not able to identify one of problem happening with my phone Nokia 5800 Express Music. There are ...

  1. #1
    Unregistered Guest

    Default Nokia Care & Warranty

    Nokia Care is not able to identify one of problem happening with my phone Nokia 5800 Express Music. There are few other problems repeated happening after repairs and in front of them too. But still they return phone everytime with "No Problem found" note.

    I've submitted 5th time for the same problem. This time, I'm not willing to take the same phone with same note. I spoke to Mumbai office where Mr. Mithun Chauhan is handling Nokia Care Centers, but his approach is also negetive towards problem finding.

    I've seen that they do not take any step to identify the problem's occurence and just go ahead with formating the software and then test it for few hours.

    I've purchased phone on 25 Setp, 2009, and as on today, I've used it very little. Every time, nearly 5-15 days have been spent at Nokia Care Centers.

    I will appreciate any help from someone expert or experienced, to resolve the issue with Nokia. I'm totally frustrated right now, as I'm unable to speak to any right executive who can assure return/replacement for this case.

  2. #2
    Tanu's Avatar
    Tanu is offline Senior Member
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    Hello,

    As you mentioned that the same problem is occuring again and again, so we suggest you that before knocking Consumer Forum just Send a written notice via registered post to the CMD of NOKIA about your problem, mention all the complaints no., attach photo copy of job sheet, bill and other relevant document (if any) and ask them for the proper solution or replacement of the faulty handset so that you will not face such type of problem again.

    Address: Managing Director,
    Nokia India Pvt Ltd.
    5F Tower A and B
    Cyber Green DLF,
    Cyber city, DLF phase II
    Sec-25 A Gurgaon, Haryana
    1122002
    Note: Do not forget to keep the slip of registered post in safe, it will help you if the parent company will not solve the issue within the mention time of 15 to 20 days.

    If still have a question then feel free to contact us again.

  3. #3
    Unregistered Guest

    Default

    Quote Originally Posted by Tanu View Post
    ......
    Address: Managing Director,
    Nokia India Pvt Ltd.
    5F Tower A and B
    Cyber Green DLF,
    Cyber city, DLF phase II
    Sec-25 A Gurgaon, Haryana
    1122002
    ......
    ......
    Is the pincode 112002 or 1122002?

    Thank you, I will forward it on monday at ealiest.

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