Dear Sir,
I have purchased dual sim mobile phone through order no 701877085 dated 5/11/09, which I have received on 14/11/09.
After receipt of the mobile this I had encountered following problems
• Handset is not showing images in image viewer.
• Handset is unable to show Names for inward or outward calls although the names with number are saved in handset.
• Within few days this mobile phone started to show distorted display and then whole display was gone leaving screen blank.

I made a complaint for this (No. 2555885) and as instructed by call center of Homeshope 18 I send mobile phone along with all accessories and original invoice to vender Alpha Radios on 10 December 2009. But for a long time I have not received any feed back from Homeshope 18 in spite of lots of follow ups. Whenever I use to call Homeshope 18, I have to tell all the grievances/ story, although I use to provide them my complaint no. This has doubled my phone bill.
After a long follow up I received mobile phone yesterday (02/01/2010). This mobile phone is with broken touch screen. I called Homeshope 18 and talked to them, they said that give two day we will look in to matter.
Wherever I received consignment I found that phone used phone, box is opened/ tampered etc.
This has become headache for me and I am felling cheated. Please help me to get out of this.
Manish Shah

Hello,

Kindly provide us the IMEI no, job sheet details, bill details and your full permanent address.

Originally Posted by admin

Hello,

Kindly provide us the IMEI no, job sheet details, bill details and your full permanent address.

Thanks for prompt reply, details you asked is as follow


• I have purchased VOX dual sim mobile handset with stylus Invoice no: HS 21942 (order no: 701877085). When I have sent my mobile phone for replacement, they have not returned me my original Invoce.

• First mobile which I have got has IMEIs: 364466030207647 and 364466030207664.

• Replacement mobile which I have got has IMEIs: 364460030302968 and 364466030302976

• My address is as follow:

Manish Shah,
303, Jayanti Hosing Society,
Apposite to Chandralok Hospital,
Near Mahavir Electronics,
Bibwewadi, Pune 411 037
Mobile no.: 09823144677

Awaiting your reply since long time!! Do you won't any clarification from my side?

Hello,

Thanks for sharing your details, we suggest you to send a written notice the Homeshop18 via registered post(Keep one copy with you), mention all the details in the notice, attach the photo copy of bill (If have), delivery slip and ask them for the REFUND + 12% INTEREST + DAMAGES within the mentioned time of 10-15 days else you will drag them to the consumer forum.

Address is:


TV18 Home Shopping Network Ltd.
7th floor, FC-24,
Sector-16A, Filmcity,
Noida - 201301, Uttar Pradesh,
India.

Thanks for reply,

I will make it happen in couple of days and I will give you details.

Any specific format for writing notice, please direct.

Visit: Notice before filing consumer complaint

As suggested by you I have sent NOTICE to TV homeshope. I will be in touch with you after getting their reply.

Dear Admin,

As instructed by you I had sent a registered NOTICE to homeshope 18 on 30 Jan 2010 and they must have received it on or before 10 Feb 2010 (since they had called to ask about this issues on 10 of Feb). But after than there is no response, What should I do??

Originally Posted by manishshah

Dear Admin,

As instructed by you I had sent a registered NOTICE to homeshope 18 on 30 Jan 2010 and they must have received it on or before 10 Feb 2010 (since they had called to ask about this issues on 10 of Feb). But after than there is no response, What should I do??

Dear Admin,

I think we have given then enough time for reply, now we have to take a step ahead and we have to drag them in consumer court. In month of February, a representative from homeshope 18 had called me (Name Dharamveer,), he told me he will resolve this issue in a week time but so far he has not come back.

Please guide me to take next action in expedite.

Regards,
Manish Shah

Originally Posted by manishshah

Dear Admin,

I think we have given then enough time for reply, now we have to take a step ahead and we have to drag them in consumer court. In month of February, a representative from homeshope 18 had called me (Name Dharamveer,), he told me he will resolve this issue in a week time but so far he has not come back.

Please guide me to take next action in expedite.

Regards,
Manish Shah

I am waiting for your reply since long time.

Manish Shah

I am waiting for your reply since long time.

Manish Shah

I am waiting for your reply since long time.

Manish Shah

reply me as your online!!