This is regarding an order placed at: shopping.Indiatimes.Com, details are as follows:
order date september 6, 2012 at 04.22 p.M.
Order no. 3001446370
status verified (status only shows verified when the payment is cleared)
product: sony mdr-xd200 headphone, item code: b930473, quantity: 2, unit price: rs.1345. Total amount paid: rs. 2421 (total was rs 1345*2= 2690, less gift coupon discount of 10 percent (rs. 269))
on september 8, 2012, I was informed that the coupon carnival has been withdrawn, no other thing was mentioned and I replied to them that I am ready to pay rs. 269 (the discounted amount) at the time of delivery and if they have any other resolution, they should let me know. A case was created,case ID: 396007 . I regularly kept mailing, yesterday, I was informed by ajay jain, a so called customer executive that this order will be dispatched within 24 hours and I will receive the airway bill details, which I didn't received till date. They are making excuses by creating another case, case ID: 403497, the previous one deliberately closed without prior information/Conversation and stated as resolved. I wanted those items desperately, else usually I always order under cod services only. This item is not available anywhere else, so I made a payment to get this item(s). I feel cheated now, it has been a regular event of mailing indiatimes shopping customercare. I hope to resolve the issue immediately and seek your help in resolving the same.