I purchased a Nokia 1650 set from Hotspot retail limited located at 0-92/5, Canara Bank Street, Munirka New Delhi.

The phone worked fine for about 3-4 months after which it gave me loads of problem in switching on and as a result I had to submit it at the Nokia care centre: KN services, 34 1st floor corner market, Near chick fish, Malviya Nagar, New Delhi. This sequence of events followed for about 4 times after which I had lodged a complaint in the Nokia Care site. Now to placate me I was told I was getting a new set after which I got a set which was "SWAPPED".

Now after a week this set also started behaving peculiarly where it would flash "temporary error on the screen", would show a blank screen which flickered and would switch off in between calls.

Now thinking in retrospect I am sure my phone was " SWAPPED" with another faulty phone and hence is given me new problems.

I tried to lodge a new complaint on the Nokia Care site but i am unable to do so as when i try to submit the complaint it throws me a error message " Please try again". If this happened once or twice i wouldn't be pertubed, but this has been going on since morning for about 4 hours now.

The details of my old phone are :
My previous job sheet no was 145433527/090901/37 dated 1st September; the ESN/IMEI no was 356859021690689. I had

complained and my case reference number was 1-8004731744.
The details of the "Swapped" phone that I was given: ESN/IMEI no- 356859027646776.
I hope you will take some positive step in this direction and solve my problem cause frankly speaking I am fed up with a phone that never seems to work and fed up of going to Nokia Care n. number of times which is very
inconvienient. Every time my phone is kept for about 15 days and I have hardly used the phone. Please tell me what should i do?

A highly unsatisfied Nokia Consumer,
Hina Sanwal.
ph no. -9650339941/9818546688

Dear Mr. Sanwal,

Please inform us whether the warranty of the handset is covered with Nokia company or with Hot Spot?

Originally Posted by advocate

Dear Mr. Sanwal,

Please inform us whether the warranty of the handset is covered with Nokia company or with Hot Spot?

It is covered by Noika till dec15th and thereafter by hotspot for a year.

Thanks,
Hina