Dear sir,
I have purchased my SonyEricson W760i on December 6th 2008 and it is still in Warranty Period.Three weeks back I found my Keypad not working properly(only two keys,Call and Cancel keys are not working) and so I have given my mobile to service center on September 7th 2009.At the time of recieving they have checked the mobile and booked my mobile under Warranty and asked me to collect my mobile in 1 week back.After 1 week they have called me and said that water has gone into mother board and it doesnt come under warranty and asked me whether to login in Non-Warranty and repair the same for which I refused and went to the service center to know the problem in detail.The service center employees argueed with me and said that its completley my fault.They tried to return back my mobile which has gone to complete DEAD state and it not even switching On.Then I went to meet the manager and argued with him and he called his employees and enquired about my mobile status.Those employees then changed their answer and said that Mother Board is working fine,but keypad have to be replaced at my own cost .Also they are telling that even if keypad is replaced if mobile doesnt work properly then they will again log the mobile under warranty and return me with a new mother board.The approximate amount they are putting on me is Rs 3000.I have asked them not to repair the cell untill I contact them,and I will contact them in 1 week.
Sir Iam much worried about the following points:
1.The employees are not giving me the correct answer for my mobile problem.First time they have said water has gone into mother board and its completely useless.But when I argued seriously and went to manager,they have changed their reply and said me Keyboard is problem and I have to replace my Key board and even if I afford to do so they are not confident in their service and replying that even if they replaced the keybord if it doesnt work then they will replace the mother Board under warranty(They are feeling that they are doing a favour to me by doing so)
2.At the Time of recieving my mobile , they have checked clearly and given the Job sheet in which "Liquid Intrusion Indicator" is white.(Note If it is in Red ,that means the Liquid(water) has gone into the mobile,I think so..). Now after keeping the mobile with them for a period of 1 week I dont know what has happened ,now the "Liquid Intrusion Indicator" is showing "Red" color.I dont know why it is showing Red as at the time of handovering it is in white and for this 1 week period the mobile is with them and now it is showing Red means the problem may happended because of their careless which they are showing me as my Fault.
3.My point is to either repair/replace the mobile under Warranty or return back back my mobile on same conditon in which i handed over to them so that I can atleast resale it.But they are returning back in a Dead state which is no more useful and my 15,500 is completley waste.
4.All the Service Center Employees are not giving proper respect .

WorkOrderNO:SE309AHY10105
Place :Hyderbad.
Please kindly sujjest me what should I do.

Sir please help me in this issue

Dear Sir,

To get any solution for your complaint kindly send a complaint letter to the Head Office of the Co. Send it through registered post and keep a copy of that letter also. Hope you will get any positive response from there.

i am akshay from rohtak . my brother manish buy phone sonyericson
w760i in march 2009 . i have problem in camera after few months . my
phone camera do not work. i deposit my phone in service center at
rohtak situated on chottu ram chowk on 17 september 2009. they said
that the phone is coming in 20 days. after 20 days the phone is come
with camera problem solved but there are another two problem come
which are tight sliding and back button do not work. they said me that
they solve these problem till the next day. i go to them on next day
and they told me that the phone is again sent to company.today is
about 45 days and they postponed the date.
imei no.354799026475409
work order no.-SE309SSM10465

Dear sir,
I have purchased my SonyEricson U5i on November 1 2010, cost Rs. 18,000-00,(IMEI / SR.NO : J12451005639621)and it is still in Warranty Period.Five weeks back I found my Mobile is not working properly i.e. Phone gets hot, other charging problem which is checked by service center, and so I have given my mobile to service center on August 27th 2011, shop "Mobile Clinic" G-1 CHITRAKASH COMPLEX, 19 PUNIT NAGAR SOCIETY, OLD PADRAROAD VADODIAR-GUJARAT HAVING LL PHONE NO. 0265-3054703 AND OWNER SHRI ANIL PATEL - MOB NO 09099455122. At the time of receiving they have checked the mobile and booked my mobile under Warranty and asked me to collect my mobile in 1 week back.After 1 week they said that mother board is under repair and at chennai and will take further one week which you can check on line at sein.servicetrack.in with my WORKORDER NO : SE31183110243.
Till date the site shows only message" under raparis.

The service center employees said that there 15 days time limit for repair and it is now under swap.

I have contacted on phone no given in work oder to know whereabouts my phone on BSNL-01139011111 and talked with call center superviser shri Arvind 09067904569 and register my complaint on Ticket ID 91263043 / 14-09-2011 but nothing happened.
On the contrary, they have said on 16-09-11 that my mobile is depatched on today and will be received by Monday but till date even owner of "Mobile Clinic" is not in a position to tell where my phone is.

Sir Iam much worried about the following points:
1.The employees are not giving me the correct answer for my mobile status.First time they have said you will get reapaired motherboard within week.But when I inquired it is till date not received.

2.My point is to either repair/replace the mobile under Warranty or return back my mobile dully repaired as per warranty terms and if not repaired it shall be issued new one to me, but sony ericsion is not returning back as demanded by me Rs. 18,000 is completely waste and neither i am in position to purchase a new one in absence of status of my mobile nor sony ericsion is returning my mobile and I am without mobile usage for my office work.

3.Service Center Employees are not position to tell me the status and what to do next after one month of work order issued.

4. The website is not updated.
5. No any site on internet to contact other higher authority of sony ericsion.
6. in the above grave silent of contacts it shall be publically displayed to all civilians .
7. The contact us never replies emails and not update or acknowledgement is there in website or no process defined to know the status of email sent by us.
WORKORDER NO : SE31183110243.
Place :Vadodara - Gujarat state.
Please kindly suggest me what should I do.
My contact no is 09925212760- bsnl 0265-2324321.

pl do kind favour to get me out of this ditch.
regards,
Ashok Dodia.