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Submit Complaint..Hello,
Kindly provide us the IMEI no, job sheet details, bill details and your full permanent address.
This is a discussion on mobile repairing within the Mobile Handset forums, part of the Mobile category; Dear Sir / Madam I bought a Brand New Nokia 5800 from GUWAHATI ASSAM. Wihin 15 days of the purchase, ...
Junior Member
mobile repairing Dear Sir / Madam
I bought a Brand New Nokia 5800 from GUWAHATI ASSAM. Wihin 15 days of the purchase, I was facing problems with the handset as the screen motion sensor was not working and was unable to access camera when a memory card was inserted. So I had to take the mobile to a nearest Nokia Care shop while my stay in Noida for few days. They kept my mobile for a day and when I went the next day to collect my mobile, they returned it without the issue being resolved. Unfortunately I had to wait for 2 long hours to get it fixed and ultimately when nothing seemed to be going right I asked for the mobile to be returned to me. However, I got the mobile back in a horrible condition, the main issue still being unresolved and a new issue rising up. The touch screen pad was also not working. So I had to take the mobile back to the center still controlling my patience. Now this time, they said that they will be sending the mobile to the factory and get it repaired. Now after 10 days I got a call to collect my handset. To my utmost frustration, I was shocked to see the condition of the mobile handset. The 15 days old Phone has become a year old mobile. They had tampered the mobile to the fullest and have no courtesy to return the set in a good condition. Now after losing all my patience I have asked for a replacement, but I have no faith in the service and feel that I have done a big mistake by approaching the so called "Nokia Care center". The executives are not at all courteous and have no respect for the customers. For the time being I would like you to suggest me any means by which I can get the set replaced any how and would be greatful if you can provide me any contact of the highest authority of Nokia.
Hope you will solve this issue
Address of Nokia Care center:
Mannat Telecom
C-10, Sec-10, Noida -201301
Rgds
Puspak Sarmah
09958522728
Administrator
Hello,
Kindly provide us the IMEI no, job sheet details, bill details and your full permanent address.
Regards,
Admin,
** PMs asking me for support will be deleted unless I've asked you to PM me with additional details **
Junior Member
Respected Sir,
My model no : nokia 5800 xpress music
My IMEI NO : 354182025632983
JOBSHEET NO : 3551
BILL DETAILS :
BILL NO :B/1349
DATE OF PURCHASE: 13/O8/09
PURCHASE COST: I6800
SHOP NAME : CONNECTING PEOPLE
SHOP ADD: RAC COMPLEX OPP TO MITRA JWELLERS
J ALI ROAD LAKHTOKIA GUWAHATI
ASSAM - 781001
PERMANENT ADD: PUSPAK SARMAH
S/O KRISHNA SARMAH
HOUSE NO 31
PURBACHAL NAGAR NEAR RED CROSS HOSPITAL
CHANDMARI , GUWAHATI
ASSAM - 781003
Moderator
Dear Sir,
Regarding your complaint you just have to send a complaint letter to the Head Office of the Co. to get any solution on Company level with a copy to the Dealer. You will have to address your complaint to the Managing Director of the Co. and do keep a copy of that letter with you. The Nokia Head Office address is:
Managing Director, Nokia India Pvt. Ltd.,
5-F, Tower A & B, Cyber Green, Cyber City,
DLF Phase-II, Sector-25-A,
Gurgaon, Haryana - 122002.
Regards,
www.consumercourt.in
Junior Member
thanx fr that if problem persist then i will inform youOriginally Posted by advocate
Junior Member
hi have sent the letter but till date no response from there side
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