Dear Mr. Patel,

Pls. send a written complaint to the Nodal officer of the Co. for the desired help or information from Co. Wait for the response for 10 days. Hope you will get the solution through Nodal officer.

The Email address is:- suvarna.s@vodafone.com

I have received reply from Vodafone that Vodafone live usage charges in your bill dated 25/08/09 are accurate. They have not provided me the site details visited etc. Vodafone claim their billing system registers details provided by our Content Providers, for download application recorded for each SIM card. These details are accurately recorded and appear in your bills accordingly. Hence they cannot reverse the charges.

They also said VL@0 service is a default service so although i have not requested this service it was active on my mobile.

I have not used GPRS on my mobile. So would not want pay the sum of RS 2940.20 for something i have not used.

Please guide me if i can file a case in consumer court against vodafone for these incorrect charges as i neither want to pay and would also like to ensure that vodafone stops cheating their customers.

Do i have the legal rights to ask vodafone which sites i have visited, as they only provide time and size of data for GPRS not sites. I want to ensure and confirm they are not cheating.

Dear Mr. Patel,

First of all try to sort the Complaint at Company level. If you have sent any written complaint to the Nodal Officer ( as per our suggestion) just wait for 10 wokring days and revert back soon after that time period or after getting any response from them.

This is reply i got. As per vodafone the charges are correct. But i have not used GRPS. What could i do to get actual site details they claim i have visited.

Dear Mr. Patel,

Thank you for your email dated 14/09/09, regarding your concern on Vodafone mobile number 9930390860.


We tried to get in touch with you on your Vodafone mobile number 9930390860 and 9930821261 but were unable to do so.



We assure you that we have checked the same and confirm that the Vodafone live usage charges in your bill dated 25/08/09 are accurate.



Mr. Patel, we confirm that our billing system registers details provided by our Content Providers, for download application recorded for each SIM card. These details are accurately recorded and appear in your bills accordingly.


Mr. Patel, we would be unable to reverse these charges since they are correct. Please be assured that you will certainly not be charged for services, not utilized by you.


Further we also wish to inform you that VL@0 service is a default service, hence the same was active on the above mentioned Vodafone mobile number.

In case you need further assistance, please do call or email us. We’ll do our best to help you.


Happy to help,

Dear Mr. Patel,

Is it the reply given to you by the Nodal Officer of the Co. or it is forwarded to you by customer care deptt.?

This is the signature of the mail

Melchior Louis

On Behalf of Rashna N
Vodafone Care

the from email is Corporate.Assist@vodafone.com

Please guide me what futher action i can take?

below is the exact mail content

Dear Mr. Patel,

Thank you for your email dated 14/09/09, regarding your concern on Vodafone mobile number 9930390860.

We tried to get in touch with you on your Vodafone mobile number 9930390860 and 9930821261 but were unable to do so.



We assure you that we have checked the same and confirm that the Vodafone live usage charges in your bill dated 25/08/09 are accurate.

Mr. Patel, we confirm that our billing system registers details provided by our Content Providers, for download application recorded for each SIM card. These details are accurately recorded and appear in your bills accordingly.

Mr. Patel, we would be unable to reverse these charges since they are correct. Please be assured that you will certainly not be charged for services, not utilized by you.

Further we also wish to inform you that VL@0 service is a default service, hence the same was active on the above mentioned Vodafone mobile number.

In case you need further assistance, please do call or email us. We’ll do our best to help you.

Happy to help,


Melchior Louis

On Behalf of Rashna N
Vodafone Care
Contact numbers
Vodafone Care : 111 or +91-9820098200
(Toll free from Vodafone mobile phones within the home network)
Fax number : +91-22-66661222

I would like to know the exact details of sites visited that vodafone have charged me for. I know they have incorrectly charged as GPRS has not been used on my mobile.

dear sir, i am the owner of vodafone post paid mobile no 9999020687 a new service named vodafone mobile connect was started with out my request automaticly in month of may on my number these day i was under training so i was away from home and used to foud bill through sms so i could ont know about that service i know about that service in october i try to get information and try to complaints all times the custmer care officer say the server is not giving information so we cant register complaints just go to vodafone store and in vodafone request the same story repeted now i have stopped pay bill so the officer of custom care threating me court case against me and not giving me date and time of activation of this service this service is 899rs/m i have pay 5 time for this service with tex please take action against vodafone and order vodafone to give my monye back it will be your kindness
mobile no. 9999020687
address --sachin sharma R/O 559/4 gali no 9, Vijay Park Mouj Pur Nr Parmhans Public School New Delhi 110053
bill address same above
name Sachin Sharma

Originally Posted by lkbhardwajdp

dear sir, i am the owner of vodafone post paid mobile no 9999020687 a new service named vodafone mobile connect was started with out my request automaticly in month of may on my number these day i was under training so i was away from home and used to foud bill through sms so i could ont know about that service i know about that service in october i try to get information and try to complaints all times the custmer care officer say the server is not giving information so we cant register complaints just go to vodafone store and in vodafone request the same story repeted now i have stopped pay bill so the officer of custom care threating me court case against me and not giving me date and time of activation of this service this service is 899rs/m i have pay 5 time for this service with tex please take action against vodafone and order vodafone to give my monye back it will be your kindness
mobile no. 9999020687
address --sachin sharma R/O 559/4 gali no 9, Vijay Park Mouj Pur Nr Parmhans Public School New Delhi 110053
bill address same above
name Sachin Sharma

Hi Sachin,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://tinyurl.com/ydohehn and we’d be happy to help.

Regards,
Vodafone Customer Care.

For the above problem i am still getting calls from Vodafone. Please could you guide me how to register this complaint in cosumer forum. I have been charged with Rs 2940.20 for Voda fone live a service i have never requested or used. Please let me know how can i take this to cosumer court and ensure that the judge takes a decision of customers being charged huge sums for services they have not requested nor used.

d customer care deactivated ma caller tune saying dat dey will refund d money.dey demselves deactivated it on dat v day wen it was renewed n 4-5 of dem assured me dat i will be refunded ma money n after 15 days dey r jus sayin a "sorry"........