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Vodafone Postpaid Bill excess amount charged and deactivation of Connection

This is a discussion on Vodafone Postpaid Bill excess amount charged and deactivation of Connection within the Mobile Billing Problem forums, part of the Mobile category; Hi,I am a vodafoone postpaid customer using mobile number [COLOR=#49535A !important] +91 9899666735 [/COLOR] in delhi. On 19th of may ...

  1. #1
    Junior Member
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    Default Vodafone Postpaid Bill excess amount charged and deactivation of Connection



    Hi,I am a vodafoone postpaid customer using mobile number
    [COLOR=#49535A !important] +91 9899666735 [/COLOR]
    in delhi. On 19th of may i got a call from vodafone executive regarding 3G services.I was told if i opt for this service then i will be charged plan charges of Rs100 in the next bill cycle i.e in the month of June,as 19th is the last day of bill cycle and bill for the month of may has been already generated .After confirming the same thing again with vodafone executive i opted for the 3G Rs.100 plan. But when my bill was mailed to me on 22th May, rental of Rs100 for3G services has been charged for the month of may rather than charging in June as confirmed by vodafone executive.And moreover when i told to customer care executive that i dont mind getting my connection closed if they dont resolve this issue,i was told that i will get a call within 24hrs regarding a solution.But i dint get any call n moreover after 2 days they disconnected my connection.Firstly they charged additional amount by cheating and then they disconnected my number.This is totally unacceptable and breach of trust by the vodafone.Kindly rectify the same at the earliest.Regards,Nitin Sharma


  2. #2
    Junior Member
    Join Date
    Jun 2012
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    Default

    Hi,
    I am a vodafoone postpaid customer using mobile number
    +91 9899666735 in delhi. On 19th of may i got a call from vodafone executive regarding 3G services.I was told if i opt for this service then i will be charged plan charges of Rs100 in the next bill cycle i.e in the month of June,as 19th is the last day of bill cycle and bill for the month of may has been already generated .After confirming the same thing again with vodafone executive i opted for the 3G Rs.100 plan. But when my bill was mailed to me on 22th May, rental of Rs100 for3G services has been charged for the month of may rather than charging in June as confirmed by vodafone executive.And moreover when i told to customer care executive that i dont mind getting my connection closed if they dont resolve this issue,i was told that i will get a call within 24hrs regarding a solution.But i dint get any call n moreover after 2 days they disconnected my connection.Firstly they charged additional amount by cheating and then they disconnected my number.This is totally unacceptable and breach of trust by the vodafone.Kindly rectify the same at the earliest.
    Regards,
    Nitin Sharma


  3. #3
    Senior Member vodafoneindia's Avatar
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    Dec 2009
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    6,510

    Default

    Hello Nitin,

    Please share an alternate number here http://tinyurl.com/79emtab so that we may be able to get in touch with you to address your concern.

    Regards,
    Vodafone Customer Care

 

 

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