Cheating by Airtel - ICICI while recharging prepaid cell

Unregistered · 02-07-2009, 09:04 AM

Sir

I had a prepaid airtel connection and had recharged it through their ICICI (through internet) link on 20th of June' 08. In the form provided, they had asked for the mobile number and the operator and in the Amount column, there was question mark (link) given.
Upon pressing that there was an amount of Rs. 324 mentioned in that as the minimum recharge offer. So I selected that and the recharge was done successfully. ON 3rd of july, when i tried making a call, a prerecorded voice said that the validity period of my cell is going to end and i need to recharge further to enjoy their services. When i questioned the call centre executive, the reply that she gave made me feel, I was cheated.
She said that for Rs. 324, the validity period was for 13 days only and if i had recharged for Rs. 335, then the validity period is 30 days. I said that option was not displayed in the website of ICICI and hence i was not aware of that. She immediately passed on the blame that they had let known the ICICI people about this and it was their fault that they didnt upload that in their website. Whereas the offers that were circulated by Airtel that point of time was if you recharge for Rs.200, still the talktime validity will be
for one month.
Now when i called up the ICICI bank call centre, they said that they have only posted the amount and not the validity period and it was for the customer to check that out with the concerned operator and
do the recharge.
I strongly feel that both ICICI and Airtel have joined hands to loot the customer by asking him to do a recharge for higher denomination but have ensured that they dont give maximum talktime for the same. This will make the customer do the recharge again and again.

I need your sincere help and guidance as to how to proceed in this
matter.
Thanks and regards

SparKot · 01-13-2011, 08:44 AM

From ACCOUNT MANAGER
Subject : RE:'ICICICARE=040-457-233' Others Date : Jan 08 2011

Dear Mr. SparKot,

Please note that as per Service Reference number SR163151223, your bill payment has been processed and forwarded to the biller on December 24, 2010 for prepaid mobile recharge.

Request you to kindly coordinate with biller for further assistance as the same is claimed by the Biller.

Sincerely,

Prasanna Lakshmi
Account Manager
ICICI Bank Limited

"If you receive an SMS from ICICI Bank with a Unique Reference Number or URN without you having added a new payee in your account through internet banking, report to us immediately. Do not disclose the URN to any stranger, even if the person claims to be our employee"

"Please do not reply to any e-mail that asks you for your bank-account-related information / details. These are called phishing e-mails and are designed with intent to fraudulently capture your bank account and personal details for misuse etc."

-----Original Message-----
From: 507755440@infinity.icicibank.co.in (507755440@infinity.icicibank.co.in)
Date: Thursday, January 06, 2011 12:00 PM
To: infinity_am@icicibank.com (infinity_am@icicibank.com)
Subject: Others

Branch Id : 62xx Account Id : 6253015xxxxx
Regarding : Online Prepaid Mobile Recharge

Dec 24 2010 BIL/196213550/0103/919632422573/91963 DR INR 100.00

I've been using ICICI's Online Prepaid Mobile Recharge for quite some time. I've been content about how it makes life easier at times. However, I recharged my father's mobile number(+91 9632422573) with Rs 100/- on 24 Dec 2010. Although the amount was deducted from my savings account, it didn't reflect in my father's mobile balance.
A call to Airtel's customer support turned out futile. They claim funds didn't reach them then at all.
I'm suspending this mode of transaction (Online Prepaid Mobile Recharge) till I'm made aware of where abouts missing Rs 100/-.

Thank you.

Regards

**Airtel_Presence** · 01-14-2011, 04:18 PM

Dear Mr. SparKot,

This is to inform you that your concern listed 13 Jan 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

Regards,
Rakesh Kumar
Airtel Customer Service Team

**Airtel_Presence** · 01-18-2011, 06:02 AM

Dear Customer (SparKot ),

I would like to inform you that your concern listed 13 Jan. 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@airtelindia.com

Regards,
Rakesh Ranga
Airtel Customer Service Team

akhtar ali · 04-20-2012, 10:17 PM

sir
i have rechareged my mobile of bsnl through icici bank on 20.04.2012 my moible no. is 9422546812. the amoount was deducted from icici bank but my mobile is not recharged
i contacted bsnl care after 30 minute they disconnected the call without proper answer. i don t know who is the culprit icici bank or bsnl please do the needful

**ICICI Bank Care** · 04-25-2012, 01:16 PM

Hi,

We are sorry to hear about your experience. We have made a note of your mobile number. We'll contact you and work to address your issue at the earliest.

Regards,
ICICI Bank Customer Service Team

Cheating by Airtel - ICICI while recharging prepaid cell

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