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forced activation of service & balance deduction

This is a discussion on forced activation of service & balance deduction within the Mobile Billing Problem forums, part of the Mobile category; Sir, Airtel has activated some Friend's chat service on my number 09797414071 on its own & without my permission.it was ...

  1. 03-24-2012, 11:12 PM #1
    Ashishsangra
    Ashishsangra is offline Junior Member
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    Default forced activation of service & balance deduction

    Sir,
    Airtel has activated some Friend's chat service on my number 09797414071 on its own & without my permission.it was activated on 26th jan 2012 & they deducted 1.5 rupees daily for this service.i got to know about it on 24th of march & i called them to know about why they activated this service.they said it was activated using internet on this number.Strangely,i never used internet on this sim as handset i'm using in basic phone with no gprs or wap facility.They are not returning my deducted balance.so i want you to get me my deducted balance back & to ensure that airtel never do such type of act in future. Thanks,
    Ashish Sangra
    contact me on-09018833055,09906320155
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  2. 03-28-2012, 06:31 AM #2
    Airtel_Presence's Avatar
    Airtel_Presence
    Airtel_Presence is offline Senior Member
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    Dear Ashish Sangra,

    This is to inform you that your concern listed on 24 March. 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

    For any queries you may have you can also get in touch with us at airtel: About bharti airtel: Feedback

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter - Bharti Airtel India (@Airtel_Presence) on Twitter

    Facebook - Airtel Presence | Facebook
    Submit Complaint.. Submit Complaint..
  3. 03-28-2012, 06:48 AM #3
    Airtel_Presence's Avatar
    Airtel_Presence
    Airtel_Presence is offline Senior Member
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    Dear Ashish Sangra,

    We would like to inform you that your concern listed 24 March 2012, has been resolved. Should you have any queries please contact Airtel customer service at airtel: About bharti airtel: Feedback

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter - Bharti Airtel India (@Airtel_Presence) on Twitter
    Facebook - Airtel Presence | Facebook
    Submit Complaint.. Submit Complaint..
  4. 04-05-2012, 10:12 PM #4
    Ashishsangra
    Ashishsangra is offline Junior Member
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    when did you resolve it.i didn't get any explanation from you.pls don't make your loyal customer a fool.
    Let me add 1 more complaint of new forced activation on this same number.Hats off to Ur company,don't you have any honesty left in you.i guess you owe an explanation to me and should revert my balance you deducted otherwise i will leave your network.
    Hopefull of getting a call from your company about resolution of my complaint.
    Thanks,
    Ashish Sangra
    Call me-09018833055,09906320155.
    Submit Complaint.. Submit Complaint..
  5. 04-08-2012, 04:56 AM #5
    Airtel_Presence's Avatar
    Airtel_Presence
    Airtel_Presence is offline Senior Member
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    Dear Ashish Sangra,

    This is to inform you that your concern listed on 05 April 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

    For any queries you may have you can also get in touch with us at airtel: About bharti airtel: Feedback

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter - Bharti Airtel India (@Airtel_Presence) on Twitter

    Facebook - Airtel Presence | Facebook
    Submit Complaint.. Submit Complaint..
  6. 04-11-2012, 12:51 AM #6
    Airtel_Presence's Avatar
    Airtel_Presence
    Airtel_Presence is offline Senior Member
    Join Date
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    Default

    Dear Ashish Sangra,

    We would like to inform you that your concern listed 05 April 2012, has been resolved. Should you have any queries please contact Airtel customer service at airtel: About bharti airtel: Feedback

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter - Bharti Airtel India (@Airtel_Presence) on Twitter
    Facebook - Airtel Presence | Facebook
    Submit Complaint.. Submit Complaint..
« E-Bill not received for Mobile No :9930972339 | Airtel Harrasment since 3 months »

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