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Airtel Billing Problem: For BB Advance Rental 6999

This is a discussion on Airtel Billing Problem: For BB Advance Rental 6999 within the Mobile Billing Problem forums, part of the Mobile category; Hello Sir, Last year I have opted for Blackberry Advnace Rental 6999/- + Taxes plan in my Airtel Cell No ...

  1. 02-09-2012, 12:29 PM #1
    khurals
    khurals is offline Junior Member
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    Default Airtel Billing Problem: For BB Advance Rental 6999

    Hello Sir,

    Last year I have opted for Blackberry Advnace Rental 6999/- + Taxes plan in my Airtel Cell No 9818547912. The plan was for 12 months was going to end on Dec 28th, 2011. I November 2011 I got a call from Airtel Customer care asking me if I want to continue the plan in the next year and at that time I said yes.

    Before Dec 28th 2011 I got another call for confirmation, now on that call I clearly specified please do not activate the Advance rental plan rather I am interested in the monthly BlackBerry plan 299/- monthly. On 28th Dec I again got the call from Airtel customer and I said the same thing not to go for advance rental plan.     I clearly remember that I received many confirmation calls on Dec 28th onwards for activation of Blackberry 6999/1yr Advance Rental service and on each such call I have made made it clear that I wish to choose 299/- monthly plan instead.

    To my surprise in my account both the plans were active, 6999/- & 299/- monthy. I checked my bill and the charges for 6999/- plus taxes have been levied on me.

    I emailed / phoned the customer care/ Nodal officer even the     'appellate officer. But no body is helping me out. The issue I reported was from Dec 28th and till date not resolved. The customer care people are saying that I have to pay the charges. I have deactivated all my blackberry plans from my cell number.

    Please advise what to do next.

    The request numbers ar
    41881431
    41857599
    41780218
    41780112
    41290281

    For your ref I am also attachinh the email conversations.

    Thanks,
    Karandeep

    mail1.txtmail1.txtmail2.txt
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  2. 02-14-2012, 09:43 PM #2
    Airtel_Presence's Avatar
    Airtel_Presence
    Airtel_Presence is offline Senior Member
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    Dear Karandeep,

    This is to inform you that your concern listed on 09 Feb. 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

    For any queries you may have you can also get in touch with us at airtel: About bharti airtel: Feedback

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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  3. 02-16-2012, 12:39 AM #3
    Airtel_Presence's Avatar
    Airtel_Presence
    Airtel_Presence is offline Senior Member
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    Dear Karandeep,

    This is to inform that your concern listed on 09 Feb. 2012 is been worked upon. We would require some more time to resolve your concern. We assure you that we are committed to resolving the issue to your satisfaction.

    For any queries you may have you can also get in touch with us at airtel: About bharti airtel: Feedback

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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  4. 02-28-2012, 12:35 AM #4
    Airtel_Presence's Avatar
    Airtel_Presence
    Airtel_Presence is offline Senior Member
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    Dear Karandeep,

    We would like to inform you that your concern listed 09 Feb. 2012, has been resolved. Should you have any queries please contact Airtel customer service at airtel: About bharti airtel: Feedback

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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