Hi ,
I am Kumar Pratik and i have a vodafone postpaid sim which i'm using for the last 3 years. My vodafone mobile no. is 9916288709 which has a monthly rental of 475(inluding 2 gb internet pack @ 99, STD bundle @200, 175 fixed rental). I usually get a bill of less than 700 and my c redit limit is 6300. But the bill generated in the month of January 2012 is 15000 , which is a very big deal for me. I activated this Mobile internet packe some 4 months back, knowing that if i exceed my 2gb it can cause a lot of trouble for me so i called up the customer care to check if there s any way to check my internet usage . In reply they told me that once I cross the 2gb limit I'll get a notification message, in addition they asked me to install 3GWatchDog on my phone which will keep track of my data usage.They assured me to use the gprs facility without any fear and my bill will be normal .
Till last month Vodafone bill was fine and data usage was matching with 3gWatchDog counter but there is a huge difference for the Jan bill. Data from 3gwatch dog says i have used 1.9 GB but Vodafone bill shows its 3.4 GB!!!! They have sent a bill of Rs 15000.
I have called them so many times, even sent them mail but now they are not agreeing for anything. They are telling charges can not be waived off as i have used that much data.