Hi Ashish and forum members,

I am facing the exact same situation with regard to unauthorized activation of services on my iPhone (98199 11322) and hence resulting in incorrect charges for my internet usage. I have posted this issue in this forum (under the topic Vodafone wrong billing started by nilesh.shekokar) and sent mails to Vodafone. But they just say you used GPRS and hence the charges. They do not seem to understand that I have been using internet on my iPhone since an year through WiFi. Only last month Vodafone activated core iPhone services by default on my number (without my permission) and because of this since then my internet usage has been going under GPRS instead of my Wifi, withouht my knowledge.

Vodafone activated the iPhone core services by default since last month. How can Vodafone activate a service on my number without my permission or approval. If they are introducing a service, they should ask me if I would like that service and activate only when I approve it. Who is Vodafone to decide what service has to be activated on my number? Vodafone does not pay the money, I pay the bills. I should determine what service has to be activated on my number.

Because that service was activated without my permission and knowledge, I must have been using internet at home using Wifi as I have been doing for the past year or so. Vodafone did not intimate me that this service was activated on my number, it did not take my permission to activate this service. So these charges have been consumed without my knowledge. Otherwise why would anyone use internet at Rs 655.8 for 65 MB, while there is a pack for Rs. 99 for 1 GB (1024 MB). And when I looked at the details of the usage, 10 KB has been charged for every 15 minutes (day and night for the whole month), which further increased my usage. As explained by Ashish above, this might be some Vodafone live thing which constantly accesses the internet and increases my usage, all without my knowledge.

The result of this totalitarian decision by Vodafone to activate the services without my permission is an 80% increase in my regular bill. Again, I have to pay the bill, I have to cough up the money, then I have to decide what service is to be activated on my number, not Vodafone. Since its Vodafone's decision to activate this service without my explicit permission, Vodafone has to pay this extra bill. These charges have to be reversed.

Regards,
Kasi

Hi Ashish,

We would like to inform you that our Nodal Officer is looking into the matter and will get back to you at the earliest. Email us at vodafonecare.mah@vodafone.com for any further assistance, or you can also call us on our toll free number 198, we'll do our best to help.

Regards,
Vodafone Customer Care, Maharashtra and Goa

Hi Kasi..completely empathize with you. I think we are both raising the same issue and I have seen other similar postings too. I have personally discontinued my number with them specifically for this reason as I cant be asked to pay for a service which i havent bought. Also as you rightly mentioned...why wouldnt I buy the 1 GB pack @ Rs.100/-? I have done that with idea as i wanted to use their GPRS service. So for me this is completely unjustified. On top of this issue in the last call the Vodafone person tried to insinuate that I am a Liar...

Regards
Ashish

Hi Ashish,

Thanks for writing in. Please note that our Nodal Officer has sent you an email regarding the matter. Kindly email us at vodafonecare.mah@vodafone.com for any assistance in future, we'll do our best to help.

Regards,
Vodafone Customer Care, Maharashtra and Goa

I'm facing the same problem. Do let me know if and how your problem was resolved. I've put in a complaint on this site yesterday.

I'm facing the same problem. Do let me know if and how your problem was resolved. I've put in a complaint on this site yesterday.

Hi Melange, my issue is not yet resolved. Infact post the message from vodafone customer care i havent received any email but did receive another call asking me to pay, saying that I had to some payment due, not for data charges but for monthly rental. I told them to share the details as I had cleared all dues related to rental and voice charges and wanted to validate, but haven't recieved any communication since then.

Hello Ashish,

We would like to inform you that we've received your email and have sent you a reply regarding the matter. Kindly note that the charges towards GPRS usage are valid. Please email us at vodafonecare.mah@vodafone.com for further assistance or you can also call us on our toll free number 198, we'd be glad to help.

Regards,
Vodafone Customer Care, Maharashtra and Goa

Dear vodafone customer care...I do not agree with the statement and that has been the point of discussion from start. Pls respond to my questions in the post above and not give a blanket statement.

Hello Ashish,

Thanks for writing to us. As conveyed before you've been charged correctly as per the usage done. For any further assistance please write to us at vodafonecare.mah@vodafone.com Happy to help!

Kind Regards,
Vodafone Customer Care, Maharashtra & Goa

I have four questions in my first post above. If you guys have nothing to hide I would appreciate if you can respond to them one by one? Pls stop giving a blanket statement as that is not addressing any concerns that i have raised.

Vodafone customer care..am still waiting for a reply on my last post