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Airtel looting the Postpaid customers

This is a discussion on Airtel looting the Postpaid customers within the Mobile Billing Problem forums, part of the Mobile category; Hi this is Vishwas from Bangalore. I have been using Airtel no 9663848960 since May 2011. I changed from postpaid ...

  1. 01-24-2012, 10:43 AM #1
    vvbhat
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    Angry Airtel looting the Postpaid customers

    Hi this is Vishwas from Bangalore. I have been using Airtel no 9663848960 since May 2011. I changed from postpaid to prepaid on Dec 21 2011. I have made the payment of Rs 777 against my bill of Rs 719 for the period of Nov 20th to Dec 20th 2011 before changing from postpaid to prepaid. I have had activated Rs 98 GPRS plan from my first month of use of this no and i was getting 2 GB data usage. this plan was active till the day i changed from postpaid to prepaid.
    Now, one month after the convertion to prepaid I recieved a bill for Rs 1170. Out of which Rs 1100 has been charged for internet! and that too for 77MB!
    when i lodged a compaint with Airtel customer care regarding this issue I was told that I have been charged for Internet usage after the payment of the outstanding due amount and its been charged in terms of per kb basis.

    At the time of conversion to prepaid my outstanding due amount was Rs 777 and I have made the payment. I was told that the postpaid connection will be disconnected automatically and prepaid connection will get activated which didnt happen. So i continued to use the postpaid connection for next 2 hours till it got disconnected.

    I have few points to make here.
    1. after i filled an application for conversion to prepaid and after making the due payment postpaid connection should have got disconnected, which didnt happen.
    2. the internet plan was changed from Rs 98 GPRS plan to per KB plan without giving any intimacy to me. I didnot recieve any msg or mail in this regard. this is the mistake in their system.
    3. According to Airtel outlet where i submitted the documents postpaid to prepaid conversion wont happen unless I clear the due amount and after the payent of 777 it actually changed to prepaid. Which means all the due amount has been cleard off. Now, sending a new bill for 1170 and asking me to pay it is ridiculos. This is again the failure of their system.
    4. When i posed the same questions with the Airtel customer care executive, she said this is how it works. and she is really sorry for it. Do they expect us to pay for their mistakes?

    I request any Govt authority to seriously look into the way billing is done in Airtel because in my vicinity itself there are many who are suffering from this kind of billing blunders, When we refuse to pay we start getting calls from unknown no. threatening us to do the payment which is legally not right.
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  2. 01-28-2012, 09:35 PM #2
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    Airtel_Presence
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    Dear Vishwas ,

    This is to inform you that your concern listed on 24 Jan. 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

    For any queries you may have you can also get in touch with us at airtel: About bharti airtel: Feedback

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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  3. 02-03-2012, 01:47 PM #3
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    Dear Vishwas ,

    We would like to inform you that your concern listed 24 Jan. 2012, has been resolved. Should you have any queries please contact Airtel customer service at airtel: About bharti airtel: Feedback

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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  4. 02-03-2012, 03:01 PM #4
    Thiruvenkatam.S
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    Default AIRTEL Still Trying to LOOT

    Hello Sir/ Madam,

    I am Thiruvenkatam.S from Bangalore. I am facing a major problem from Airtel. My Post paid mobile no is 98455 44894. The issue in brief is as follows:

    I am a Customer of Airtel post paid connection from the past 10 years plus and my monthly billing plan is "Future lite 199" and my average Airtel bill has been around Rs 250/ month. By around 15th / 20th of November 2011 i purchased a smart phone and inserted my existing Airtel Sim card. Immediately the GPRS connectivity (EDGE) services got activated. Now the Phone i purchased was preloaded with many applications which start using the GPRS facility immediately. I was ignorant of all this activity and the charges for the facility. In total my usage (download as per the bill has been 556 Kbytes as per the Airtel where as my handset shows an usage of 346 Kbytes as download usage.

    When i received the Bill i was shocked to see a bill amount of Rs 4889/-. I immediately called the customer care and instructed him to deactivate my GPRS facility first and then asked him about the huge bill for which I was told me that even though my usage has been less since i did not choose any GPRS package like the Rs 98/- package with a 1 Gb free download or the Rs 149/- package with 2 Gb download I have been put on the open usage category and so the high bill. I immediately asked him why in the first place GPRS was activated on my number and why nobody called me to intimate me about the services / packages and related cost. For this he had no proper answer and he said that by default GPRS is activated for all existing old customers. I further requested him to rework on the bill and give me a coorect bill as my useage has not even crossed the free download permitted on the Rs 98/- package which is 1 Gb against my usage of 556 Kb as per their bill.

    For which he asked me to send a mail to the customer care which I promptly did. After 3-4 days I get a mail saying the customer care mail id has been changed and so I need to resend the mail to the new id, which was also done. From then onwards I have getting calls till date from the collection department asking for the payment but nobody from the customer care has bothered to call me to sort out this problem.

    After nearly a month of continuous correspondence from my side by mail to the customer care one fine day they have sent me a mail which has added fuel to the fire.

    ONE CUSTOMERCARE LADY QUOTES THAT SHE HAS VERIFIED WITH THE PARTICULAR DEPARTMENT (GPRS DEPT) FOR WHICH THEY SAY THEY HAVE TAKEN MY PERMISSION REGARDING THE PACKAGES ON OFFER AND THE CHARGES. SO I AM LIABLE TO PAY THE FULL AMOUNT.

    I HAVE REPLIED BACK TO THE MAIL STATING THAT THE BE PREPARED TO SUBSTANTIATE WHAT THEY HAVE SAID BECAUSE THIS IS A UTTER LIE AND THEY ARE ANSWERABLE FOR COMMUNICATING SUCH A BLATANT LIE.

    From then on I have not received any further mails or communication from the customer care team. I am now getting pestered by the collection team asking for payments.

    Please guide me as I would like to take legal action against AIRTEL for charging such huge undue charges and making innocent people’s life miserable and on top of that they are harassing people for wrong payments. I have saved all the mail communications that I have had with them.

    Warm regards

    Thiruvenkatam.S
    Bangalore.
    Mob: 98455 44894
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  5. 02-08-2012, 11:33 PM #5
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    Dear Thiruvenkatam.S,

    This is to inform you that your concern listed on 03 Feb. 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

    For any queries you may have you can also get in touch with us at airtel: About bharti airtel: Feedback

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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  6. 02-08-2012, 11:57 PM #6
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    Dear Thiruvenkatam.S,

    We would like to inform you that your concern listed 03 Feb. 2012, has been resolved. Should you have any queries please contact Airtel customer service at airtel: About bharti airtel: Feedback

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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