Hi Nilesh,

We would like to inform you that a credit towards iPhone usage charges will feature in your bill dated 11/02/12. Please email us at vodafonecare.mum@vodafone.com for any further assistance, we'd be glad to help.

Regards,
Vodafone Customer Care, Mumbai

Hello Sir,

I have already emailed the details to vodafone mumbai care id on 21st Jan.

Also the same details were sent on vodafone corporate assist email id ten days back, no one replied, I had called 198 then got to know that nobody is interested on reversal.

Thanks,
Nilesh.

Thanks,
Nilesh.

Hello Sir,

Why do I pay so much bill which will be added in my account as credit. I dont want to pay it.
I can pay whatever I have used, I am not interested in getting credit in next bill.

Please send me a updated bill which I can pay...or tell me the amount excluding those charges and I can pay it right away.

I am already frustrated with all this follow up.

Thanks,
Nilesh Shekokar.

Hi Nilesh,

Thanks for speaking with us, trust we were able to address the matter. Please email us at vodafonecare.mum@vodafone.com for any further assistance or you can also call us on our toll free number 198, we'll do our best to help.

Regards,
Vodafone Customer Care, Mumbai

Hello Sir/Madam,

This is in regards with my mobile number 9833123212.

I am using iphone from August 2011 and from that time Vodafone live service is activated on my number. I am getting Rs. 99 charge for using Vodafone live every month.

This time I got charged unexpectedly iphone users internet charges which was around Rs 3,500 + tax alongwith the Monthly Vodafone Live of Rs. 99.

When I called Your customer support they say:

Vodafone live can not be accessible on iphone thats why I got charged whereas from August i was using Vodafone Live without any issues.

My concern: When I am called your customer care today they says that there is no IPhone Net activated then why am I getting charged for the service which i not activated.
I understand your policy but If I used it from August'11 and I got charged only Rs. 99, why without notice I got charged this time for the service i have not activated??? I mailed you at your customer.assist@vodafone.com serveral times but have not any fruitfull response.
Infact my service has been barred and i am unable to make any calls or use internet.

I believe its fault from vodafone and their technical team.

This is raising an issue on Vodafone's credibility that its cheating the customer by charging the service they have not activated.

I spoke to a customer care associate and said when I want to deactivate the service; they were ready to deactivate but not to assist their customer.
No one helped with my issue and despite of requesting many times to call me back i received no response.

INFACT TODAY YOUR CUSTOMER CARE EXECUTIVES SPOKE VERY RUDELY AND IN AN INDECENT MANNER!!!

VODAFONE IS HAPPY IN DISCONTINUING THE SERVICE BUT NOT HELPING OUT, REVERT THE BILL (WHICH WAS THEIR FAULT)

I would appreciate if i get a reversal for the amount i am being wrongly charged.

Hello Kranti,

Thanks for writing to us. We assure you we are working on your request and we'll have someone get back to you with assistance asap. Your Docket Number for the same is 1109653020. For any further assistance please write to us at vodafonecare.mum@vodafone.com Happy to help!

Kind Regards,
Vodafone Customer Care, Mumbai

Hi Team

Thanks for reverting.

Can anyone please let me know when i will get my revised bill and when my service will be back to normal as you have barred my service?

Also while reversing please do it for this month unbilled amount as i dont want the same mess in my next bill cycle.

Regards

Kranti

Hi Kranti,

We'll get back to you within 48 working hours to address your query. Please email us at vodafonecare.mum@vodafone.com for any assistance in future, we'd be glad to help.

Regards,
Vodafone Customer Care, Mumbai

Hello

With reference to your above email i would like to inform you that i have not received any call from your end, I had to myself call your customer care.

I had no proper response and resolution from your customer care executive. And also without my approval my Credit Limit has increased from Rs. 2,500/- to Rs. 3,100/-. I am not able to understand what is going on with your Service.

I would only like to know whether Vodafone will reverse my bill amount which was wrongly charged to me. And let me also inform you that i am not going to pay for the service which i have not activated. I will only pay the bill amount which i have actually used (i.e. Rs. 400/-). And if this problem persist then i would request you to please discontinue my service.

Regards

Kranti M

Hi Kranti,

We would like to inform you that we are arranging to process a credit towards iPhone usage charges for your bill dated 18/01/12. This credit along with the applicable service tax will feature in your next bill dated 18/02/12, on page 2 or 3 under the 'Misc credits/charges' column. Email us at vodafonecare.mum@vodafone.com for any further assistance or you can also call us on our toll free number 198.

Regards,
Vodafone Customer Care, Mumbai

Hi,

I am using Vodafone postpaid mobile serivce since Sep 2010 and tha plan VG_MV_MU_Blaze249 has been active on my connection since March 25, 2011. When I received the bill for January 2012 (Cycle: 25 Dec 2011 to 24 Jan 2012), I found it was about 70% higher than my regular monthly bill (which is around Rs. 1000 to Rs. 1200). The bill had an additional line item which says "iPhone internet usage" for Rs. 655.80. I have been using my iPhone since June 2011. I did not ever ask for the GPRS service to be activated on my number. I do not understand why GPRS usage charges were charged to me even when I did not ask the GPRS service to be activated. Nothing happened till the last month, even though I have been using the connection since Sep 2010.

I looked at the details in the bill an noticed that I have been charged with a usage of 10 KB every 15 minutes starting 25 Dec to 24 jan, day and night (which means I have been using GPRS even without sleeping for a month!!!). I did not start using this number this month nor did I start using my iPhone or Wifi on my phone this month. But what happened suddenly that I am being charged for GPRS usage starting exactly this month. I noticed that the GPRS usages started exactly for this bill cycle and never before, though I have been using nothing new. The activation of GPRS for my number without my approval is unauthorized and quietly charging me for usage is further unacceptable.

I called the customer care after I received the bill on 29 Jan 2012 and asked them to deactivate GPRS on my number with immediate effect and also asked them to reverse the GPRS usage charges in my bill. Firstly, the guys who receive the call can't even speak properly and they do not seem to have sufficient knowledge too. Anyway, they got back to me on 31 Jan by SMS (no details were mentioned in the SMS). I had to call them back to find out they could not do anything about my request. I searched on the internet and found that same billing issues have been faced by other customers too, also starting in the same bill period.

I want the GPRS to be deactivated with immediate effect and the GPRS charges in my Jan bill to be reversed, because they were activated and charged without my knowledge. Also, I want a revised bill to be sent to me, so I can pay the bill in time (due on 12 Feb 2012). Also, I want any unbilled GPRS usage charges reversed too (they will be included in my bill again next month quietly). If we look at the way in which GPRS was activated and charged exactly for this bill cycle, and the manner in which I have been charged 10 KB for ever 15 minutes day and night for the whole month (and also the same issues faced by other customers), it indicates that this is an issue with Vodafone. Vodafone made some changes to their services which led to unauthorized activation of GPRS on my phone and then quietly they charged me for the usage without my knowledge.

I have always been prompt with my bill payments. I never created any delays or issues in the bill payments. Why can't Vodafone be sincere too in its approach, and not charge customers without their knowledge. Please charge me only for the services I requested for, not for something which you activate by your will.

Regards,
Kasi
98199 11322

Hi Kasi,

We tried calling, but were unable to get in touch. Please note that we have checked your bill and the charges are correct. We regret to inform you that we would be unable to reverse any charges. Email us at corporate.assist@vodafone.com for any further assistance or you can also register complaints on our toll free number 198.

Regards,
Vodafone Customer Care, Mumbai

Hi,

I do not know why but for all the customers you respond by saying "We tried calling, but were unable to get in touch" (very strange Vodafone cant reach its own customers!!!). I had sent the above issue to 'vodafonecare.mum@vodafone.com' on Feb 1, 2012 and received an SMS yesterday (Feb 2, 2012) that read "In response to the complaint number 1110020130 we were unable to reach you on mobile. Please call 111 for an update". When I called 111, some guy received the call who, neither was able to comprehend my issue nor even properly explain what he wants to convey. He said his team tried to call me a few minutes ago (please note that I did not receive any calls and also there were no missed calls on my mobile). Anyway, he transferred me to his senior person by name "Aarti Kadam".

Aarti initially just said that I used the GPRS hence I was charged. Then I again explained (though I explained the same again and again in earlier calls and in the mail below) to her the whole issue, that I have been using this number since Sep 2010 and my iPhone since June 2011 and yet suddenly only from this month's bill cycle I started getting charged for 'iPhone Internet Usage'. Then she came to the point and informed me that since Dec 2011, Vodafone had activated 'iPhone core services' by default for all the users (after calling and mailing for a week since 29 Jan, this is the first time a proper explanation was provided).

Then I asked her "did Vodafone take my permission or specific approval from me" to activate these services on my number. She informed me that these services are activated by default to all users and users who do not want these services have to deactivate these services. I tried explaining that no information was given to me that these services are being activated and also I did not give my specific approval for the activation of these services on my number. She told me that an SMS was sent to all users that these iPhone core services are getting activated. She informed me that an SMS was sent to me on 22 Dec from Vodafone. Firstly, I did not receive any such SMS from Vodafone. Secondly, any service should be activated on my number only when I give my specific approval. It should not be like you activate any service you like as per your wish and leave the responsibility on the customer to deactivate it. What if you activate another service tomorrow and then after a month I know of that only after I get my bill. Is this Vodafone's policy to activate services at will, charge the customers while they are unaware and then say "pay money for service used till now and get the service deactivated if you don’t need it".

As mentioned earlier, I reiterate that since the aforesaid service has been activated on my number without my specific approval and since charges were levied to me against that service while I am still unaware, I request you to deactivate the service immediately and revert any charges that have been charged to me till now on that service.

How can Vodafone activate any service on my number without my specific perimission or approval. Is Vodafone paying the money. I am slogging hard every day, month and year to earn money. I am paying the bill from my hard earned money. Then who is Vodafone to decide which service has to be activated on my number? I have to decide what service should be activated on my number. I have been using my iPhone for more an year now and I have been using WiFi at my home all through. Suddenly, because these iPhone core services have been activated on my number without my permission and without my knowledge, my usage has been going to the GPRS automatically without my knowledge. Why would I want to pay Rs. 655.8 for 65 MB, while there is a pack of 1 GB for Rs. 99.

Please do not try to charge money from the customer by keeping him in the dark. Charge him for what he asks and what you provide rightfully. I am more than willing to pay you when you deserve to be paid for a service, not when you charge me in an incorrect manner.

Regards,
Kasi

Hi,

I am having exactly the same issue on my vodafone numbers 98332 53362 and 98332 53364 on my iphone. I have been using these connections since the last 3 years and was always a satisfied customer, untill last month, when I received internet usage charges of Rs 527 and Rs 416 on both the phones respectively which is a 100% increase over my regular bill. On talking to the customer care rep (on 198) they symphatize with my concern but fail to answer why Iphone co services were activated on my numbers without my knowledge. I was told that there was an issue with Vodafone Live services and hence TRAI advised to start Iphone co services so that customers are not affected. But why did Vodafone start these services in numbers which were not using Vodafone Live or Vodafone connect? Why are innocent customers like us made to suffer.

Regards,
Tejas