Hi Tejas,

We would like to inform you that Vodafone Live, Vodafone Mobile Connect and iPhone are core services, similar to the STD and SMS services. Hence we regret to inform you that the charges levied towards the numbers are valid and we are unable to process a reversal for the same. Please email us at corporate.assist@vodafone.com for any assistance in future, or you can also call us on our toll free number 198.

Regards,
Vodafone Customer Care, Mumbai

Hi Vodafone Customer Care, Mumbai

Thanks for the reply.

I have been using these two numbers since the last three years. Except during the inception, (since I did not know that these services are active by default), these services were never active on my numbers. Why did Vodafone change the definition of these services and did not inform the customer before making them core services. These services were not active on my numbers before 20th December. Moreover the so called "core services" are no longer active on my cell 98332 53362 after I had given a request to disable the services after getting this ridiculous bill. However for some reason the customer care is not able to disable the service on 98332 53364. Also note that I had gone to the Vodafone gallery with my iphone and they were not able to find any setting by which interet can be disabled on my phone. So if these services are offered as core services then people like me will have no option left but to switch to other service provider which can restrict these services.
I think it is ethical for Vodafone to accept a goof up on their technical side on 20th December, instead of passing the buck to the customer.

Regards,
Tejas

Hi Isha,

We would like to inform you that we have not received any request for the disconnection of services. Please note that the usage has been accurately charged for the number and we would be unable to process a reversal. Email us at vodafonecare.mum@vodafone.com for any further assistance, or you can also register complaints on our toll free number 198.

Regards,
Vodafone Customer Care, Mumbai

Hi Tejas,

We would like to inform you that the charges are accurate and cannot be reversed. Please follow the given procedure to deactivate GPRS: Settings-> General-> Network-> Cellular data-> Off. You can call our GPRS team for clarification by dialing 111. Do email us at vodafonecare.mum@vodafone.com for any assistance in future, we'll do our best to help.

Regards,
Vodafone Customer Care, Mumbai

Hi Vodafone Customer Care,

Thanks for the reply.

I am using an Iphone and does not have any settings that have been mentioned by you. As I have mentioned in my previous note, even Vodafone Gallery people were not able to deactivate it.

I have been getting the same response again & again - your charges are accurate and cannot be reversed. Why are you not explaining why are these charges, even when there was no request to activate Internet on my phone. In my previous note I have already mentioned that your claim on Internet being a core service is incorrect since it is disabled on my number 98332 53362 (while I am writing this). Why did Vodafone allow internet access on my phone at all without my approval. All I am asking is the reason why internet access was allowed on my phone and not the accuracy / inaccuracy of my charges.

-Tejas

Hi Sir,

I am the initiator of this thread, still my issue is not fully resolved!!!

Iphone extra charges were waived off but still there is mistake in tax calculation and the local free mins(discount) calculation.

I am daily getting messages to pay remaining amount even if there is nothing pending on my side

I have already called the customer care numbers, email to vodafone care, called the 02271637000 number.

One associate from 02271637000 accepted that there is wrong bill calculations and I need to call 198 in that case.

I have called 198 today and the customer care executive talk to me rudely and said amount will get adjusted to next bill.

There is a disgusting voice mail (from vodafone) for payment on my call service whenever I am trying to call any number.

I have already paid amount greater than the actual.

Bill summary: 198(monthly rent)+50(late fee for last month)=248+ tax 25= approx 275Rs

I have already paid Rs 437.76

Now vodafone needs to credit amount 437.76-275= Rs 222.76

ITS ALL FRUSTRATING FOR ME FOLLOWING UP ON THIS FROM LAST ONE MONTH

Help me here and if you can not then just just cut my vodafone service.

Thanks,
Nilesh.

Hi Tejas,

As conveyed earlier, we would like to inform you that Vodafone Live and Vodafone Mobile Connect services are core services which will be active in your account by default. The usage charges for the service will be 10p/10KB if there is no subscription to any promotional offer. Email us at vodafonecare.mum@vodafone.com for any further assistance or call us on our toll free number 198.

Regards,
Vodafone Customer Care, Mumbai

Hi Nilesh,

Please note that we have deactivated the payment announcement service on the number. We would also like to inform you that the processed reversal will reflect in the bill dated 11/02/12. Email us at vodafonecare.mum@vodafone.com for any further assistance, we'll do our best to help.

Regards,
Vodafone Customer Care, Mumbai

Hello Sir,

I can still hear the payment announcement whenever I am trying to call any number.

Thanks,
Nilesh.

Hello,

This is my serious complaint against whole Vodafone system.

Issue 1:
Corporate connection: 9820053524
- 49 Rs charged extra for Vodafone live 49 plan where as my GPRS 2GB VMC plan is already activated.
- I have been charged 99 Rs extra in my previous month (Dec) bill for vodafone live connection which i have deactivated and activated GPRS 2GB. You people charged me for both. This is why i have paid 99 less in my previous month bill. This amount is still showing in my current bill as pending.
- I have been charged 897.50/- for iphone internet usage. this is absolutely ridiculous.

Now I am completely clueless how much should i pay. If i dont pay they will stop my service

Issue 2:
Corporate connection: 9833132176

- I have been charged 438.90 for iphone internet usage. My phone is a simple one and not an iphone.


Expectation from Vodafone:
on issue1:
- Waive off Rs 110/- (99Rs + 10 rs Service tax) which you guys charged on vodafone live
- send me updated bill without any 49/- for vodafone live plan and iphone charges

On issue 2:
-Send me an updated bill without iphone charges

MOST IMP:
After Raising complaint on 198, I never get a call from vodafone but still getting message that vodafone have tried to reach me and i was not available and asking me to call 111. Because this is chargable. Is this new way to make money?

Its not easy to change the numbers as this number is used at many forums like banking.

Hello Anand,

Thanks for writing to us. Please be assured that we are working on your concern and we'll have someone get in touch with you at the earliest. For any further assistance please write to us at vodafonecare.mum@vodafone.com Happy to help!

Kind Regards,
Vodafone Customer Care, Mumbai

Hi Nilesh,

We sincerely regret the inconvenience caused. Please note that the service has been deactivated effective 13/02/12. Email us at vodafonecare.mum@vodafone.com for any further assistance, we'd be glad to help.

Regards,
Vodafone Customer Care, Mumbai

Dear Mr. Nodal Officer,


Sorry for writing this email directly but I am compelled to write this complaint against you Vodafone Collection Department/Agency (022-71637000), which has made me last call just 10 Minutes back seeking payment of March-April 2012 months towards usage. Before Vodafone's eratic attitude I would like to make it clear that as per my bill cycle I was suppose to make payment by 25.04.2012, however meanwhile I joined a Company named GVK (Mumbai International Airport Pvt. Ltd.) and my number was converted to corporate connection. I received a call on 18-19th April 2012 that my bill payments have been adjusted, hence no need to make any payment. Even, when I checked my due balance from *111#, it was showing 00 balance.


Suddenly, on7th of April i received a call from Vodafone that last month's bill was not paid; I told that earlier I had been informed that the same has been paid, still if it was not paid, I assured that the payment could be collected from my office at Mumbai International Airport Pvt. Ltd, (Domestic Airport)Terminal 1B, Satacruz, Mumbai, where i left a cheque of Rs. 972/- (as told this is the only amount to be paid) and I was informed that Vodafone's representative would come on 8th after making an advance intimatory call but to no avail. On the other hand, I received another call from Vodafone that since my bill already has been paid/adjusted, no executive would come to collec the cheque. I got confused about such an unprofessional behavoiur and uncertainity of your company on payment status.


on 10th April 2012 I came to Delhi for some urgent work, I received a call for payment, to which I said cheque might be collected from my office and thereafter several people from Vodafone/Recovery Agency called up and harassing me for the same, despite the fact I am in Delhi and not at Mumbai. Today i,.e. 11.05.2012 again 3 calls i received from differnt persons (Vodafone) and i have been explaining the whole story again and again....still they are harassing/threatening me....i have come to see a patient admitted in ICU at AIMS, Delhi but Vodafone's inhumane and unprofessional attitude has caused a lot of mental agony and inconvenience for whivh it will have to face the legal consequences.


I am sending this email with a request that you would look into the matter or I shall be compelled to take legal recourse including criminal action against Vodafone and concerned Department/Agency for making harassment/mental agony and threatening me.


Awaiting your immediate response at the earliest.


Regards,


Suneet Kr. Tyagi, Advocate

Bombay High Court, Mumbai

09987203908

Hello Suneet,

As the number is registered as a company paid corporate account, please route an email with the details of your concern from the authorised signatory to corporate.assist@vodafone.com. We'll get back to you at the earliest.

Regards,
Vodafone Customer Care