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Submit Complaint..Hello Ujjwalsaxena,
Thanks for your time on our call. Hope we were able to assist you with your concern. Let us know if you need us.
Regards,
Vodafone Customer Care
This is a discussion on vodafone balance deduction without usage within the Mobile Billing Problem forums, part of the Mobile category; Vodafone no. - 9582127042 Dated 16.01.2012 time around 9 p.m. my vodafone balance was Rs. 191/-...After few mins it got ...
Junior Member
vodafone balance deduction without usage Vodafone no. - 9582127042
Dated 16.01.2012 time around 9 p.m. my vodafone balance was Rs. 191/-...After few mins it got reduced to Rs. 2/-...
I called customer care regarding this. Reply was that I downloaded some java games from my mobile which I haven't done actually.
They also told me that I have sent an MMS somewhere.(Details of which they didn't provided)
Today i.e. 17th Jan, I recharged my balance with Rs.100/- and again after few minutes Rs. 50/- got deducted.
I was not even using the vodafone services that time.
Till now I have not got any satisfactory answer from their side.
Senior Member
Hello Ujjwalsaxena,
Thanks for your time on our call. Hope we were able to assist you with your concern. Let us know if you need us.
Regards,
Vodafone Customer Care
Junior Member
no satisfactory reply from your side After talking to vodafone customer care executive, now i think that i should leave your network as soon as possible as they are continuously telling me the same reply again and again that 'we are sorry for your inconvenience ' etc etc...
I have been using vodafone internet services since long and this kind of problem has not been acknowledged previously.
I have not downloaded any games from my handset and my handset remains in one hand only.
Its a flaw due to which my balance has been deducted. So I think its good for me to switch the network along with 3 others in my family as I am not happy with the services..
Thanks vodafone for your no-help-from-your-side attitude.
Senior Member
Hello Ujjwalsaxena,
As checked, you have charged for the data usage done on your handset. If there is anything else we may assist you with, please write to us at vodafonecare.del@vodafone.com or call us on our toll free number 198, we'll do our best to help.
Kind Regards,
Vodafone Customer Care, Delhi & NCR
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