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Greetings from Freecharge.in

Request you to kindly share the Order Id / Ticket number, in order to assist you with your query.

Alternatively you can email us the complete details on care@freecharge.in

Regards,

Freecharge Team
Happy Freecharging!!!

I recharged on 22/3/2012 on my reliance mobile and amount was 50. The amount was deducted but did not recieve any balance. nor I recieved any Order Id number.....can u please suggest why?

Originally Posted by aaturharsh

Myself Aatur Harsh,
my complaint is on 27th December i attempted to recharge my prepaid airtel mobile connection. So i created my account on 27th December i recharged my mobile of Rs. 333 from freecharge.in when i am attempting to recharge my mobile i got a failure notice from my State Bank of Bikaner and Jaipur Bank. In that mail it was clearly defined that recharge was failed. But when i check my account my balance was debited from my bank account. I opened Freecharge.in customer support page. I saw their is a issue highlighted on their web page. Issue was:

Recharge failed but refund amount not received

• Refund is automatically initiated from our systems on the same day. • Refund will reflect in your account within 5-7 working days, depending upon the time taken by the bank to process it.

On 5th January i mailed them but i didn't get any response from their side. Then when i got exhausted i again mailed them with some threatening lines which are as:

After 5 days i didn't get any response from your side. Now i am giving you last 3 days (6 Jan - 8 Jan) to reply and refund me otherwise i'll will go to consumer court. "LAST ULTIMATUM"

then they immediately respond me. Till that day the are continuously linger on. Now i am fed up from them and want to go to consumer court. But i don't know how i proceed because i don't know the procedure. Please Guide me or Help me.

Hi Manoj,


This is to inform you that your concern has been noted. Please share your contact number with us so that we are able reach you. Our team is eager to help you.


Regards,


RCOMcare

SIR,
I made a recharge of my BSNL number but there is a failure in recharge and i got a reference ID IGA2853415 from state bank of india and my mobile number is 9923123294..so please verify my request

myself gitanjali borah. i attempt to recharge my airtel mobile with Rs. 50 from freecharge.in. but i got a failure notice from state bank of india. in that mail it was clearly mentioned that recharge was failed but balance was deducted from my sbi account

Dear Gitanjali ,

This is to inform you that your concern listed 21 May 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at www.airtel.in/airtelpresence
We assure you that we are committed to resolving the issue to your satisfaction

Regards
Rakesh Kumar
airtel Presence (airtel Customer Service Team)
bharti airtel limited
airtelpresence@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - Bharti Airtel India (@Airtel_Presence) on Twitter

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Dear sir/mam,
yesterday I have done recharge through your website on my no 9178449763 of Rs.110 through my credit card.The ammount was deducted from my account ,but recharge was not succesful.kindly look in to the matter & kindly reimburse my ammount.

22 may 2012 ,, i have recharged airtel number Rs 5o,,but compancy has been deducted 100 ,,plz refund my rs 50

Dear Customer (9178449763 ),

This is to inform you that your concern listed 23 May 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get intouch with us at www.airtel.in/airtelpresence

Regards
Rakesh Kumar
airtel Presence (airtel Customer Service Team)
bharti airtel limited
airtelpresence@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - Bharti Airtel India (@Airtel_Presence) on Twitter

Facebook - Airtel Presence | Facebook

Dear Malkit ,

This is to inform you that your concern listed 24 May 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at www.airtel.in/airtelpresence
We assure you that we are committed to resolving the issue to your satisfaction

Regards
Rakesh Kumar
airtel Presence (airtel Customer Service Team)
bharti airtel limited
airtelpresence@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - Bharti Airtel India (@Airtel_Presence) on Twitter

Facebook - Airtel Presence | Facebook