Deair Sir,1. I, Amit Baliyan (staying at Bhopal) presently using Air Cell Mob No 9806946363 (Air Cell) in which I have activated SMS pack 15 Dec 2011 vide transaction No MPR11121518121200339. On which I got Rs 97.00 as promotional balance and 100 Numbers SMS free (local & national).2. On 23 Dec 2011, I have received a message that all National, Local and International SMS shall be chargeable normally only on 01 Jan 2012.3. Keeping these aspect in view, I have forwarded SMSs on 31 Dec 2011, but it has been observed that normal charges per SMS have been applied to me contray to their message on 23 Dec 2011 and a sum Rs 50/- (approx) has been deducted from my balance for 30 Nos SMSs that I had sent on that day. 4. In this connection I have contacted to customer care executive Mr Chandradeep, Mr Devender on 31 Dec 2011 (approx 10.30 pm) and 01 Jan 2012 (approx 5.30 am), but they informed me that this is technical problem due to which it has been occured and the amout can not been refunded & in this regard No complaint can be registered.5. So, May I request you look into the matter & advise me what can be done.Yours faithfullyAmit Baliyan (Mob No 9806946363 )