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Overcharged bill by AIRTEL

This is a discussion on Overcharged bill by AIRTEL within the Mobile Billing Problem forums, part of the Mobile category; Ref: Mobile no. 9663483312 Subject: Overcharged bill and disturbance by AIRTEL Dear Concern, I'd got my AIRTEL migrated from prepaid ...

  1. 12-31-2011, 11:47 AM #1
    daya.prasad
    daya.prasad is offline Junior Member
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    Default Overcharged bill by AIRTEL

    Ref: Mobile no. 9663483312
    Subject: Overcharged bill and disturbance by AIRTEL

    Dear Concern,

    I'd got my AIRTEL migrated from prepaid to postpaid. Before migration, I got call from AIRTEL that as per 299 plan, I can use free internet with 1 GB data download for one month as well as local call will 40 ps and STD call will be 50 ps on any network. I can make 750 calls local/STD per month with no cost. I've to pay 300/- rs. for this plan. This 300/- rs. will be refunded as bill discount of rs 100/- for 3 months.

    After migration to postpaid(which was done on 13 Nov 2011), again I got call from AIRTEL and according to that my local call will be 50 ps to other and 40 ps to AIRTEL, STD call will be 60 ps to other and 50 to AIRTEL. Also the deposited amount 300 will be refunded only when I surrender the number.

    I told executive that before migration I got different information but he/she denied that there is no such plan.

    I started using postpaid number from 13 Nov 2011 and on 27 Nov 2011. I received bill from AIRTEL of rs. 5994/-. According to bill I've used 825 MB data downloaded and approx 250 calls. According to plan I shouldn't charge at all because I've used service within limit.

    I communicated a lot to customer care regarding this issue but they always told me that I've to pay this amount.

    Then I mailed this issue to airtelpresence@in.airtel.com. I got this mail id from this place(consumer court wesite).

    But as per reply from them, AIRTEL has ignored what I asked in my mail.

    They are saying in one line that bill is correct and I've pay this amount.

    In between my other ARITEL no. was in roaming and I requested to AIRTEL that please don't call me my phone will be in roaming. Mail me on this issue and I respond you on time. But they ignored my request and called me serveral times on this issue and tortured me mentally.

    I've all the mails and bill with me. Please suggest/take some actions on this issue.

    Best Regards,
    Daya S. Prasad
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  2. 01-05-2012, 04:10 PM #2
    Airtel_Presence's Avatar
    Airtel_Presence
    Airtel_Presence is offline Senior Member
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    Dear Daya S. Prasad ,

    This is to inform you that your concern listed on 31 Dec. 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
    For any queries you may have you can also get in touch with us at airtel: About bharti airtel: Feedback

    Regards
    Deepak Mohod
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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  3. 01-28-2012, 01:32 AM #3
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    Airtel_Presence
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    Dear Daya S. Prasad ,

    This is to inform you that your concern listed 31 Jan. 2011 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, we have sent a sms for the same. Please share the required details with us at airtel: About bharti airtel: Feedback .

    We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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  4. 01-28-2012, 04:50 AM #4
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    Airtel_Presence
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    Dear Daya S. Prasad ,

    We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at airtel: About bharti airtel: Feedback

    We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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  5. 01-28-2012, 12:00 PM #5
    daya.prasad
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    Perhaps you may have sent message to the complaining number (9663483312). I've conveyed to AIRTEL several times, I've thrown away that sim. Contact me on 8197309024 or mail.dsp@gmail.com. Although they contacted me on this number after this message. But strange why you didn't contact me on this number.
    Anyway for your information I would like to let you know that AIRTEL has again sent me bill of amount 6005.19 Rs.
    This issue has not been resolved yet. Untill and unless I get written confirmation from AIRTEL that there is no due on me as well as that number is cancelled(as I already requested), I can't consider this issue as resolved.

    Best Regards,
    Daya S. Prasad
    +91 8197309024
    Last edited by daya.prasad; 01-29-2012 at 11:56 AM. Reason: Got the bill of Jan 2012 on 29 Jan 2012
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  6. 02-01-2012, 09:29 AM #6
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    Airtel_Presence
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    Dear Daya S. Prasad,

    This is to inform you that your concern listed on 28 Jan. 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

    For any queries you may have you can also get in touch with us at airtel: About bharti airtel: Feedback

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter - Twitter

    Facebook - Airtel Presence | Facebook
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  7. 02-02-2012, 10:55 PM #7
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    Dear Daya S. Prasad,

    We would like to inform you that your concern listed 28 Jan. 2012, has been resolved. Should you have any queries please contact Airtel customer service at airtel: About bharti airtel: Feedback

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
    Twitter - Twitter
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