Marked in BOLD Blue is the response from IDEA Complaint Team, This is a new twist to the whole story as the executive says i have been charged at 5ps/10 KB, So this bring a whole to turn.. If thats the case than i should be charged Rs.174/- instead of Rs.700/-..

Now the so called IDEA Customer care teams advises me to visit the nearest my IDEA Store...

I simply dont understand, Why do i need to go to MY IDEA and waste my time explaining entire situation to the new executive.

This inturns proves that IDEA has now started a whole new business to earn money by cheating wiht loyal IDEA Customers!!!

=================

---

From: care.mumbai@idea.adityabirla.com
To: soni.ankit.k@hotmail.com
Date: Fri, 30 Dec 2011 12:08:07 +0530
Subject: Docket Ref No: 19821673

Dear Mr. Soni,

Thank you for writing to Idea cellular ltd.

This is with reference to your e-mail regarding charges clarification for your Idea mobile number 9594909009.

We would like to inform you that your have been charged correctly for the GPRS as you have been charged at 5ps\10 kb in the invoice dated 23th December 2011.

Hence the charges levied towards your aforesaid number are correct.

We regret for the delay in responding to your e-mail and assure you the best of our services.

Thanks & Regards,Samiksha Ingle Customer Service Desk

---

Idea Cellular Limited - MumbaiVisit us at: Alternatively for more information on our products & services, Please call Toll free 500 or dial *147# (Toll free) from your mobile.


-----Original Message-----
From: Ankith Soni [mailto:soni.ankit.k@hotmail.com]
Sent: Tuesday, December 27, 2011 11:54 PM
To: Care Mumbai
Subject: Complaint Closed without solution -- 19769528


Hi,

I had registered a complaint for incorrect GPRS charges in my last months bill.

After having conversation with Mr. Rakesh singh from from your customer care team today evening, To my surprise I was informed that my complaint was closed stating that the GPRS charges calculated are correct without giving any logical calculation on how the charges are calculated. And the executive straight away refused to reopen the case or register a new case..

As per information given by Mr Rakesh, My 3G service with Rs. 29 rental was activate at 1.10PM on Dec 21 and 33MB download was done after 4PM on Dec 21.. So considering the charges as 1p/10KB i should be charged Rs.34 approximately, And if my 3G plan was not activated than i shoukd be the charged at 10p/10KB than the charges should be Rs.350 approximately and not Rs.699 for just the usage of maximum 33MB.


Request you to please clarify the charges calculated, reconsidered the amount charged and resend me the correct bill. So i can mae the payment for the same.

Please ensure this request is closed with a proper solution to.avoid any complication going further..

Please do fell free to touchbase with me on my Primary Contact Number 09930909586..

Regards
Ankit Soni
SEO



Sent from Samsung Galaxy Note.

************************************************** ********************** ideacellular.com E-Mail Domain is now idea.adityabirla.com E-Mail Domain ************************************************** ********************** An idea can change your life. ************** LEGAL DISCLAIMER ************ This E-Mail may contain Confidential and/or legally privileged Information and is meant for the intended recipient(s) only. If you have received this e-mail in error and are not the intended recipient/s, kindly notify us at mailadmin@idea.adityabirla.com and then delete this e-mail immediately from your system. You are also hereby notified that any use, any form of reproduction, dissemination, copying, disclosure, modification, distribution and/or publication of this e-mail, its contents or its attachment/s other than by its intended recipient/s is strictly prohibited and may be unlawful. Internet Communications cannot be guaranteed to be secure or error-free as information could be delayed, intercepted, corrupted, lost, or contain viruses. IDEA Cellular Limited does not accept any liability for any errors, omissions, viruses or computer problems experienced by any recipient as a result of this e-mail.

+++++++++++++++++++++++++++++++++++++++

Originally Posted by SoniAnkitK

Dear Sir / Madam,

I am using IDEA Connection almost since last 1+ years. My No. is 9594909009. Till now I was having impression that IDEA is a very clean service provider, there is no hidden charge in IDEA and their services are also very good. I really felt shocked after facing this GPRS charges problem 2^nd time from IDEA.


Recently I have purchased new mobile and thought of getting 3G services activated on my IDEA number, After getting the information from IDEA Customer Care (CC). I did sent an SMS ACT3G29 to get the 3G service activated where monthly rental would be Rs. 29/- and usage charges would be 1p/10KB keeping above charge in mind, I started using GPRS service of IDEA, but suddenly on 23-12-2011 my bill cycle date, I get to know that my bill amount is Rs. 981.64 after just using 93 MB in 3 Days i.e. from 20-Dec to 22-Dec.
I than registered a complaint with IDEA CC and the complaint number given was 19769528 after couple of days I receive a sms stating the complaint has been closed. I than called up IDEA CC and spoke to Mr. Rakesh singh at 27-12-2011 around 10.45PM, To my surprise I was informed that my complaint was closed stating that My alternate number was not reachable (This is infact a FAKE Status, Vodafone has full coverage at my office as well as my home), Also the solution stated that GPRS charges calculated are correct without giving any logical calculation on how the charges are calculated. When I asked the executive to re-open the case he straight away refused to reopen the case or register a new case for the same issue. He just kept repeating that I need to send a mail on care.mumbai@idea.adityabirla.com to get the any information on the complaint registered.
Also per information given by Mr Rakesh Singh, My 3G service with Rs. 29 rental was activated at 13.10 on Dec 21 and 33MB download was done after 16:13 on Dec 21... So considering the charges as 1p/10KB I should be charged Rs.34 approximately, and if my 3G plan was not activated than i should be the charged at 10p/10KB than the charges should be Rs.350 approximately and not Rs.699 for just the usage of maximum 33MB.
So, I Finally wrote a mail to care.mumbai@idea.adityabirla.com on Tue, 27 Dec 2011 23:54:21 +0530. But till the time this complaint is registered, I have not got any reply /call back from IDEA.
I need your help to resolve this issue at the earliest, As this is a simple case of fraud and I demand to be reimbursed.

Thanks in advance for your valuable support.

Please do fell free to touch base with me on my Primary Contact Number 09930909586......

This IDEA Executives are just there to close the complaints rather than giving the solution, THIS TIME THE NODAL OFFICER CLOSES THE REQUEST STATING THAT I COULD NOT BE CONTACT, Wherein i was never contacted by any IDEA Staff...

This is totally BULLSHIT, I am now loosing my temper, I Hope that there is someone out here on this website to help me get my hard earned money back for the CHEATER having BRAND NAME : IDEA CELLULAR.

From: Grievance Mumbai <grievance.mumbai@idea.adityabirla.com>
To: "asoni@ccilindia.co.in" <asoni@ccilindia.co.in>
Date: 02-01-12 15:31
Subject: Docket Ref No: 19848104

Dear Mr. Soni,

Thank you for writing to Idea cellular ltd.

This is with reference to your e-mail regarding charges clarification for your Idea mobile number 9594909009.

We would like to inform you that we tried to contact you but the contact could not be established.

Hence request you to provide us with suitable time to contact you for further assistance.

Also, we would ensure that the matter be brought to the notice of the concerned people to avoid recurrence of such incident in future. We regret the inconvenience caused to you.

We regret for the delay in responding to your e-mail and would assure you the best of our services


Thanks & Regards,
Nodal Officer Desk
Idea Cellular Limited – Mumbai
Visit us at:
Alternatively For more information on our products & services, Please call Toll free 500 or dial *147#(Toll free) from your mobile.


From: asoni@ccilindia.co.in [mailto:asoni@ccilindia.co.in]
Sent: Friday, December 30, 2011 2:36 PM
To: Grievance Mumbai
Cc: soni.ankit.k@hotmail.com
Subject: Fw: Docket Ref No: 19821673 (Not Solution Provided)

Dear Mr. RamKumar,
I got your contact details from IDEA's website. Request you to please go through the below mail trail as please provide me the a exact solution, As it seems that i have been wrongly charges for the GPRS usage on my IDEA Number 9594909009 for the invoice generated on 23-Dec-2011.
I would like to request you to please clarify the below queries that i have with regards to my bill.
1. If my 3G is activated on 21-Dec-2011 13:10 than, How can I be charged as 5ps/10KB whereas the plan i have opted Rate Cutter plan which says 1p/10KB and monthly rental of Rs.29/- (Refer: IDE 3G Rate Cutter Plan)
2. If I consider that if have been charged for GPRS at 5p/10KB and I have used 34994.94 KB on 21- Dec-2011 16:13:10 than the charges should be Rs.174.29 and not Rs. 699.90/-.
3. If I consider that I have been charged for 3G at 1p/10KB and I have used 34994.94 KB on 21- Dec-2011 16:13:10 than the charges should be Rs.34.85 and not Rs. 699.90/-
Please refer the usage charges marked in RED in below snapshot, I have been charged at almost double rate than actuals..


Waiting for your positive and favourable reply.

Regards,
Ankit Soni
SEO
----- Forwarded by Ankit Soni/CCIL on 30-12-11 14:14 -----
From: Ankith Soni <soni.ankit.k@hotmail.com>
To: <asoni@ccilindia.co.in>
Date: 30-12-11 13:51
Subject: FW: Docket Ref No: 19821673


From: care.mumbai@idea.adityabirla.com
To: soni.ankit.k@hotmail.com
Date: Fri, 30 Dec 2011 12:08:07 +0530
Subject: Docket Ref No: 19821673
Dear Mr. Soni,

Thank you for writing to Idea cellular ltd.

This is with reference to your e-mail regarding charges clarification for your Idea mobile number 9594909009.

We would like to inform you that your have been charged correctly for the GPRS as you have been charged at 5ps\10 kb in the invoice dated 23th December 2011.

Hence the charges levied towards your aforesaid number are correct.

We regret for the delay in responding to your e-mail and assure you the best of our services.


Thanks & Regards,

Samiksha Ingle
Customer Service Desk

Idea Cellular Limited - Mumbai
Visit us at:Alternatively for more information on our products & services, Please call Toll free 500 or dial *147# (Toll free) from your mobile.


-----Original Message-----
From: Ankith Soni [mailto:soni.ankit.k@hotmail.com]
Sent: Tuesday, December 27, 2011 11:54 PM
To: Care Mumbai
Subject: Complaint Closed without solution -- 19769528


Hi,

I had registered a complaint for incorrect GPRS charges in my last months bill.

After having conversation with Mr. Rakesh singh from from your customer care team today evening, To my surprise I was informed that my complaint was closed stating that the GPRS charges calculated are correct without giving any logical calculation on how the charges are calculated. And the executive straight away refused to reopen the case or register a new case..

As per information given by Mr Rakesh, My 3G service with Rs. 29 rental was activate at 1.10PM on Dec 21 and 33MB download was done after 4PM on Dec 21.. So considering the charges as 1p/10KB i should be charged Rs.34 approximately, And if my 3G plan was not activated than i shoukd be the charged at 10p/10KB than the charges should be Rs.350 approximately and not Rs.699 for just the usage of maximum 33MB.


Request you to please clarify the charges calculated, reconsidered the amount charged and resend me the correct bill. So i can mae the payment for the same.

Please ensure this request is closed with a proper solution to.avoid any complication going further..

Please do fell free to touchbase with me on my Primary Contact Number 09930909586..

Regards
Ankit Soni
SEO



Sent from Samsung Galaxy Note.
========================

Originally Posted by SoniAnkitK

Dear Sir / Madam,

I am using IDEA Connection almost since last 1+ years. My No. is 9594909009. Till now I was having impression that IDEA is a very clean service provider, there is no hidden charge in IDEA and their services are also very good. I really felt shocked after facing this GPRS charges problem 2^nd time from IDEA.


Recently I have purchased new mobile and thought of getting 3G services activated on my IDEA number, After getting the information from IDEA Customer Care (CC). I did sent an SMS ACT3G29 to get the 3G service activated where monthly rental would be Rs. 29/- and usage charges would be 1p/10KB keeping above charge in mind, I started using GPRS service of IDEA, but suddenly on 23-12-2011 my bill cycle date, I get to know that my bill amount is Rs. 981.64 after just using 93 MB in 3 Days i.e. from 20-Dec to 22-Dec.
I than registered a complaint with IDEA CC and the complaint number given was 19769528 after couple of days I receive a sms stating the complaint has been closed. I than called up IDEA CC and spoke to Mr. Rakesh singh at 27-12-2011 around 10.45PM, To my surprise I was informed that my complaint was closed stating that My alternate number was not reachable (This is infact a FAKE Status, Vodafone has full coverage at my office as well as my home), Also the solution stated that GPRS charges calculated are correct without giving any logical calculation on how the charges are calculated. When I asked the executive to re-open the case he straight away refused to reopen the case or register a new case for the same issue. He just kept repeating that I need to send a mail on care.mumbai@idea.adityabirla.com to get the any information on the complaint registered.
Also per information given by Mr Rakesh Singh, My 3G service with Rs. 29 rental was activated at 13.10 on Dec 21 and 33MB download was done after 16:13 on Dec 21... So considering the charges as 1p/10KB I should be charged Rs.34 approximately, and if my 3G plan was not activated than i should be the charged at 10p/10KB than the charges should be Rs.350 approximately and not Rs.699 for just the usage of maximum 33MB.
So, I Finally wrote a mail to care.mumbai@idea.adityabirla.com on Tue, 27 Dec 2011 23:54:21 +0530. But till the time this complaint is registered, I have not got any reply /call back from IDEA.
I need your help to resolve this issue at the earliest, As this is a simple case of fraud and I demand to be reimbursed.

Thanks in advance for your valuable support.

Please do fell free to touch base with me on my Primary Contact Number 09930909586......