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Urgent complaint airtel prepaid mobile recharge

This is a discussion on Urgent complaint airtel prepaid mobile recharge within the Mobile Billing Problem forums, part of the Mobile category; sir i made a online airtel prepaid mobile recharge through icicibank.com(with tab prepaid mobile recharge) wt A/C NO-628701517051 wt amount ...

  1. 11-17-2011, 06:26 PM #1
    shashankdwivedi
    shashankdwivedi is offline Junior Member
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    Default Urgent complaint airtel prepaid mobile recharge

    sir
    i made a online airtel prepaid mobile recharge through icicibank.com(with tab prepaid mobile recharge) wt A/C NO-628701517051 wt amount 333 on 10/11/2011.after made it a msg from 555555 that dear customer ur recharge request is under process,pls check ur balance after some time.but after 7 days there is no increase in talktime/balance in my mb no-9001433127.i have contacted with bank and airtel customer care executives.but there is no positive response on this regard.my account has been debited 333 rupees and there is no increase in balance/talktime in my mobile 9001433127.pls take action on this regard..
    in the some information have been given in icicibank ,prepaid recharge tab which is given below
    BILLER DETAIL
    PREPAID MOBILE RECHARGE
    EURONET WORLD WIDE INDIA PVT LTD
    BANDRA-400051
    CONSUMER DETAIL
    MB-9001433127
    PAYMENT ID-267126508
    AMOUNT-333
    DATE OF PAYMENT-10/11/2011
    DEBIT ACCOUNT-628701517051
    PAYMENT STATUS-SUCCESS

    SO PLS HELP ON THE BASIS OF THESE INFORMATION

    AAPKA
    SHASHANK DWIVEDI
    MB-9001433127
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  2. 11-20-2011, 02:43 PM #2
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    Dear Shashank ,

    This is to inform you that your concern listed on 17 Nov 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


    Regards
    Rakesh Kumar
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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  3. 11-23-2011, 07:05 PM #3
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    Dear Shashank ,

    This is to inform that your concern listed on 17 Nov. 2011 is been worked upon. We would require some more time to resolve your concern. We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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  4. 12-08-2011, 01:59 PM #4
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    Dear Shashank , ,

    We would like to inform you that your concern listed 17 Nov. 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@in.airtel.com

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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  5. 01-20-2012, 03:17 PM #5
    shamim Ahmad
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    Question Airtel Prepaid online Recharge mismatch

    Dear Sir,

    I made an online recharge of Rs 333 through my ICICI bank facility.
    My Number is 9500496246 but unfortunately i did recharge on 9500496264.
    I have the attachment also which will prove my statement.
    Both the number are from chennai only.

    I therefore request the authority to please deduct the amount from this number( 9500496264) and please return it to my account.

    AMOUNT-333
    DATE OF PAYMENT-20/01/2012
    DEBIT ACCOUNT-625501521887
    PAYMENT STATUS-SUCCESS
    TRANSACTION REFERENCE NUMBER:0285482247

    SO PLS HELP ON THE BASIS OF THESE INFORMATION.

    Regards,
    Shamim Ahmad
    Attached Thumbnails Attached Thumbnails Urgent complaint airtel prepaid mobile recharge-transaction.jpg  
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  6. 01-25-2012, 10:49 PM #6
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    Dear Shamim Ahmad ,

    This is to inform you that your concern listed on 20 Jan. 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

    For any queries you may have you can also get in touch with us at airtel: About bharti airtel: Feedback

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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  7. 01-28-2012, 12:20 AM #7
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    Dear Shamim Ahmad ,

    This is to inform that your concern listed on 20 Jan. 2012 is been worked upon. We would require some more time to resolve your concern. We assure you that we are committed to resolving the issue to your satisfaction.

    For any queries you may have you can also get in touch with us at airtel: About bharti airtel: Feedback

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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  8. 02-07-2012, 06:14 AM #8
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    Dear Shamim Ahmad ,

    We would like to inform you that your concern listed 31 Jan. 2012, has been resolved. Should you have any queries please contact Airtel customer service at airtel: About bharti airtel: Feedback

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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  9. 02-25-2012, 10:35 AM #9
    gajanan.tangde
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    HI TEAM,

    i AM FACEING THE NETWORK PROBLEM FROM LAST jANUARY, STILL THE NETWORK IS NOT THERE IN MY MOBILE NUMBER 7738628004, i CALLED MANY TIMES TO CUSTOMER CARE AND COMPLAINT MANY TIMES BUT NO POSITIVE RESPONSE COMES FROM THEM, THE AIRTEL SERVICE PROVEDER IS WORST RELATED TO ALL SERVICE PROVIDER. t AM FRED OFf IT i AM UNABLE TO RECEIVE OR CALL ON MY NUMBER, IT HAS BECOME DEAD NUMBER. , NOW I AM GOING TO FILE A COMPLAIN IN CONSUMER COURT WITH THE HELP OF LEGAL ADVISOR.

    REGARDS,
    GAJANAN TANGDE28004
    +91 77386
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  10. 02-27-2012, 03:47 PM #10
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    Dear Gajanan,

    This is to inform you that your concern listed on 25 Feb 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

    For any queries you may have you can also get intouch with us at airtel: About bharti airtel: Feedback

    Regards
    Rakesh Kumar
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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  11. 03-02-2012, 12:48 AM #11
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    Dear Gajanan,

    This is to inform that your concern listed on 25 Feb. 2012 is been worked upon. We would require some more time to resolve your concern. We assure you that we are committed to resolving the issue to your satisfaction.

    For any queries you may have you can also get in touch with us at airtel: About bharti airtel: Feedback

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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  12. 03-19-2012, 11:48 AM #12
    shamim Ahmad
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    Dear Sir,
    I made an online recharge of Rs 100 through my ICICI bank facility.
    My Number is 9500496246
    The transaction was successful,but still i have not got the balance.
    I therefore request the authority to recharge my account asap.
    AMOUNT-100
    DATE OF PAYMENT-19/03/2012
    DEBIT ACCOUNT-625501521887
    PAYMENT STATUS-SUCCESS
    TRANSACTION REFERENCE NUMBER:0301740942
    SO PLS HELP ON THE BASIS OF THESE INFORMATION.
    Regards,
    Shamim Ahmad
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  13. 03-22-2012, 04:39 AM #13
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    Dear Gajanan,

    We would like to inform you that your concern listed 25 Feb. 2012, has been resolved. Should you have any queries please contact Airtel customer service at airtel: About bharti airtel: Feedback

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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  14. 03-23-2012, 12:54 PM #14
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    Dear Shamim ,

    This is to inform you that your concern listed on 19 March 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

    For any queries you may have you can also get intouch with us at airtel: About bharti airtel: Feedback

    Regards
    Rakesh Kumar
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com
    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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  15. 03-25-2012, 12:57 AM #15
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    Dear Shamim Ahmad ,

    This is to inform that your concern listed on 19 March 2012 is been worked upon. We would require some more time to resolve your concern. We assure you that we are committed to resolving the issue to your satisfaction.

    For any queries you may have you can also get in touch with us at airtel: About bharti airtel: Feedback

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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