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3g Billing issue with Airtel connection

This is a discussion on 3g Billing issue with Airtel connection within the Mobile Billing Problem forums, part of the Mobile category; This is regarding the my Airtel bill dt: 21-Oct-2011, Bill No: 593776321. Phone: 9980031400 I was in a Rs.750/- data ...

  1. 11-12-2011, 12:22 AM #1
    abhinesh
    abhinesh is offline Junior Member
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    Default 3g Billing issue with Airtel connection

    This is regarding the my Airtel bill dt: 21-Oct-2011, Bill No: 593776321. Phone: 9980031400

    I was in a Rs.750/- data plan with a download limit of 5GB and had used only 2.74GB during this billing cycle. On 18th Oct 2011 I had decided to cancel the plan and spoke to the customer service at around 8.45PM. They had informed me that the plan will be deactivated within 4hours. Next day (19thOct) I had decided to move to Rs.150/- plan with a download limit of 2GB which I felt would be sufficient for me.

    When I received my monthly bill I was surprised to see that they cancelled my plan on 17thOct2011 and all data charges for 18thOCT was calculated with premium charges(not charged according to 750 plan). They had later put me on new plan froin 19thOct (which I had requested).,

    Total data Billing costs for 2.74GB was charged at Rs.8857/- plus taxes.
    Billing data charges till 17th Oct and from 19th Oct Rs.8045/-
    Bill data charges on 18th oct Rs.812/-

    I was forced to pay an excess charge of Rs.812/- for 18th <while still being in Rs.750/-> plan.
    I tried to call up their customer service and all they do is put me on hold and disconnect the call. Distressed by their attitude ,. I am planing to move away from Airtel.
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  2. 11-14-2011, 02:07 PM #2
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    Airtel_Presence
    Airtel_Presence is offline Senior Member
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    Dear Abhinesh,

    This is to inform you that your concern listed on 12 Nov. 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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  3. 11-17-2011, 06:35 PM #3
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    Airtel_Presence
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    Dear Abhinesh,

    This is to inform that your concern listed on 12 Nov. 2011 is been worked upon. We would require some more time to resolve your concern. We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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  4. 11-18-2011, 01:36 PM #4
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    Airtel_Presence
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    Dear Abhinesh,

    We would like to inform you that your concern listed 12 Nov. 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@in.airtel.com

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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