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Idea billing complaint

This is a discussion on Idea billing complaint within the Mobile Billing Problem forums, part of the Mobile category; Dear sir, I have two idea postpaod nos. when i convert prepaid to postpaid that time idea person told me ...

  1. #1
    hukum is offline Junior Member
    Join Date
    Nov 2011
    Posts
    1

    Default Idea billing complaint

    Dear sir,
    I have two idea postpaod nos. when i convert prepaid to postpaid that time idea person told me you will get your bill full detail but in my bill they are not giving full detail about this i have more than 20 times tried to compaint in idea customer care but nobody solve my problem and i ahve also complained in idea complain no. and mail to nodel officer but nobody solving problem now i very fedup with idea services so please help i will be very grateful to you.

    My Idea nos. detail.
    1. 9990728182
    2. 8750713131

    Thanks & Regards,
    Hukum Singh

  2. #2
    msahu@transcomus.com Guest

    Default Outgoing blocked

    Hello ,
    We have a corporate plan number is 9923084774 & 9764997291 due to high usage & payment delay outing going is blocked.
    We submitted the bill on 8th of NOV still outgoing is blocked by you.
    While talking to couple of times of your executive they are saying call is activated but still it’s not works.
    152460670 complain number provided didn’t know when its resolved.

    It’s totally unacceptable I need my ph should works else we shift to other provider.

    Regards
    Madan sahu
    9923084774

  3. #3
    ideacellular is offline Senior Member
    Join Date
    Nov 2010
    Posts
    969

    Default

    Quote Originally Posted by hukum View Post
    Dear sir,
    I have two idea postpaod nos. when i convert prepaid to postpaid that time idea person told me you will get your bill full detail but in my bill they are not giving full detail about this i have more than 20 times tried to compaint in idea customer care but nobody solve my problem and i ahve also complained in idea complain no. and mail to nodel officer but nobody solving problem now i very fedup with idea services so please help i will be very grateful to you.

    My Idea nos. detail.
    1. 9990728182
    2. 8750713131

    Thanks & Regards,
    Hukum Singh





    Dear Sir,

    We request you to kindly contact to our Idea customer care helpline for further course of action.

    Regards,
    Ideacellular

  4. #4
    Unregistered Guest

    Default Idea Bill

    Idea is a worst, i am facing so many problems in idea, services are very very bad, no proper intimation,
    don't take idea post paid connection.
    9666580888

  5. #5
    Unregistered Guest

    Default Mr Rakesh

    Dear Idea & Others Interested,

    JUSTICE DELAYED IS JUSTICE DENIED

    I am having ARP corporate connection 9990059116, which means I have already paid rent for two years in Advance, Then Also incomig service deactivated. Now the SIM is useless. I Approached several times to Idea customer care, Idea Complaint Cell (198), Idea Nodal Officer, Idea Appellate Authority, Idea Grievance Cell. I wrote sevaral mails to all of these and there is no response, absolutely no response. Perhaps all are sleeping. It seems that Idea has developed expertise in harrassing customer and promoting customer harassment in their work culture. There is useless escalation matrix. 198 simply refuses to log a complaint.

    My number is very important and its more than a month since services not working. I am having facing severe discomfort and lot many problems an all due to idea.

    Remember an Idea can change the life. Indeed idea has changed my life, I have nowhere to go in idea.

    Rakesh
    9990059116

  6. #6
    ideacellular is offline Senior Member
    Join Date
    Nov 2010
    Posts
    969

    Default

    Quote Originally Posted by Unregistered View Post
    Dear Idea & Others Interested,

    JUSTICE DELAYED IS JUSTICE DENIED

    I am having ARP corporate connection 9990059116, which means I have already paid rent for two years in Advance, Then Also incomig service deactivated. Now the SIM is useless. I Approached several times to Idea customer care, Idea Complaint Cell (198), Idea Nodal Officer, Idea Appellate Authority, Idea Grievance Cell. I wrote sevaral mails to all of these and there is no response, absolutely no response. Perhaps all are sleeping. It seems that Idea has developed expertise in harrassing customer and promoting customer harassment in their work culture. There is useless escalation matrix. 198 simply refuses to log a complaint.

    My number is very important and its more than a month since services not working. I am having facing severe discomfort and lot many problems an all due to idea.

    Remember an Idea can change the life. Indeed idea has changed my life, I have nowhere to go in idea.

    Rakesh
    9990059116


    Dear Sir,

    We sincerely apologies for the inconvenience cause to you and we will make sure this will not repeated in future. Your feedback for customer care has been taken and will be shared with the concern team.

    Regards,
    Ideacellular

  7. #7
    CHANDRA KUMAR RELANGI Guest

    Default Regarding NAME CORRECTION (Immediate action)

    Dear Sir/Madam,

    This is CHANDRA KUMAR RELANGI using IDEA prepaid services from last one year with bearing mobile no 9666105050. I am from Tanuku west godavari dist., Andhra Pradesh. Recently two months ago I have changed into postpaid connection, with submition of proofs and Identity.

    Meanwhile I don't, where the problem occured my name is reflecting as CHANDRA SEKHAR. One month ago again I submitted a letter and proof in Kakinada location for the changes, but no use and similarly i had spoken to our customer services also. They had done their job but no use, in second month BILL also reflected as CHANDRA SEKHAR. I have facility to reimbuse the amount from my company, due to the error I am not getting reimbusement. In the same way Iam not getting any bills to my mail ID (chandrarelangi@gmail.com).

    So, Kindly slove the problem atleast in the next bill and it is possible send NOVEMBER bill again with changes, if not i will change my services.

    Thanks and Regards,
    CHANDRA KUMAR RELANGI
    9666105050
    chandrarelangi@gmail.com

  8. #8
    raxus is offline Junior Member
    Join Date
    Jan 2012
    Posts
    1

    Angry Harassment by Idea on Mob: 9990059116

    Dear Idea,

    This is regarding your response on My issue of Harrassment on Mobile No : 9990059116

    There is no use of such assurances. You people are simply cheating innocent guy like us. Till now Services on this mobile no have not been activated despite paying the complete balance outstanding amount as discussed between me and Mr Vikram Kalra (9911203277) and now I am fed up chasing you guys at all levels which includes your appellate authority.

    Idea is just another cheap service provider who doesn't values its customers and also adopts substandard industry practices in harrassing its customers.

    Hope Owner of Idea /MD/Director may take a look at it.
    Help, somebody please provide me (at raxus@rediffmail.com) email add / mob no of Idea owner /MD/Director so that I can apprise him of this issue.

    Rakesh Sharma
    Last edited by raxus; 01-05-2012 at 02:50 PM. Reason: Adding Informtion

  9. #9
    prashgv is offline Junior Member
    Join Date
    Jan 2012
    Posts
    1

    Default

    Hello,

    I have been requesting for a complete e-bill which includes call to call charges, from the month of October. I have called the Customer Care Helpline more than 25 times requesting on this for which they always tell it was not activated and we will activate by next day before 5PM. The mails they send again after the request will again not have any call to call details. I am fed up of this, i have been an IDEA customer for more than 6 years. Please give me a proper response, i again don't want to hear any server problems and other stuffs. I just want an ebill with complete call to call details, if you don't have such basic software to handle this, then send me a printed copy through courier having complete call to call details.

    My Mob No. 9964505049

    Regards,
    Prashanth G V

  10. #10
    Dales2011 is offline Junior Member
    Join Date
    Jan 2012
    Posts
    1

    Default

    Hi,

    I just happened to apply for a loan and as per the report, came to know that there is an outstanding for a no. 9881460614 for almost 28,000/- which I am very sure I never used that much of talktime - exceeds past the credit limit.
    This was a number used long time back - probably 4/5 years back.
    I had a job transfer to Mumbai, but I remember when I used to come down to Pune, had come to know about the outstanding Idea bill and there was a settlement of 3500/- and the cheque was home, only came to know off late after checking bank records, that amt was not encashed by idea.
    I have no intentions of not clearing the same, the amount is exorbitant - 28000/- plus tried to get in touch with Idea office, they could not help me, please advice.

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