+ Submit Your Complaint
Results 1 to 4 of 4

Airtel database updates/sim surrender issues

This is a discussion on Airtel database updates/sim surrender issues within the Mobile Billing Problem forums, part of the Mobile category; Dear Sir/Maam, I took an airtel postpaid connection in Sep 2007, however as I dint have my pfotograph the agent ...

  1. 11-09-2011, 02:58 PM #1
    Unregistered Guest

    Default Airtel database updates/sim surrender issues

    Dear Sir/Maam,

    I took an airtel postpaid connection in Sep 2007, however as I dint have my pfotograph the agent suggested I take it in my friends name so that the activation is done sm0oothly. As he metioned, he collected my documents with in a week and said he will submit for name and address change. Also he suggested I take a scheme for Rs. 50 for cheaper STD rate(which I took). The scheme was never activated and whne I called up the Customer care they said teh number is not in your name. I follwed up twice/thrice and forgot.

    In Dec 2009 my phone got locked and had to get a new Sim card, whne i went to contact center they said the number is not in my name and I have to get a xerox & signed copy of friends pan card and my address proff against which tehy will issue me a new one and change the data. I told them that I ahve already submitted teh docs long time time back.....but they said that they cannot trace it and theywont eb able to follow up. I again submitted the docs. They issued me a new sim card.

    This year March 2011, i wanted to surrender my number, i went to the branch with Sim card, they again saidthe number is not in your name and we cannot close it. This was after i ahve submitted the documents twice and followed up so many times....they keep directing me from 1 solution to another. Now my friend in whose name I too the Sim is in US. I am utterly disappointed by their reminders to pay teh bill when I am not even using the phone and its because of their document mis handling that i am unable to surrender.

    Thei job ends after a connection is activated is what they feel.

    Please advice!

    Regards
    Submit Complaint.. Submit Complaint..
  2. 11-11-2011, 04:11 PM #2
    urvesh2u
    urvesh2u is offline Junior Member
    Join Date
    Nov 2011
    Posts
    1

    Default unable to chat to airtel customer executive though

    I tried a lot or even made a lot of efforts to be resolved the problems regarding airtel sim...Bt I cudnt make myslf even a single time to the customer executive of airtel...Was it the problem due to the portability..Even Whn I want to recharge through freecharge.com site n whn I entered my number Even though Its nw of airtel,Comes under vodafone..What sud I do?From my cell also,whnvr I wannu chat with an executive of airtel,i cudn't...Gv me the best way to confirm dat My number is under airtel nw
    Submit Complaint.. Submit Complaint..
  3. 11-11-2011, 04:12 PM #3
    Airtel_Presence's Avatar
    Airtel_Presence
    Airtel_Presence is offline Senior Member
    Join Date
    Nov 2009
    Posts
    15,838

    Default

    Dear Customer,

    Issue related to (Airtel database updates/sim surrender issues)

    This is to inform you that your concern listed on 09 Nov. 2011 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please do write to us at airtelpresence@in.airtel.com with your contact details (address and landline or mobile phone number).

    We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
    Twitter - Bharti Airtel India (@Airtel_Presence) on Twitter

    Facebook - Airtel Presence | Facebook
    Submit Complaint.. Submit Complaint..
  4. 11-21-2011, 04:57 PM #4
    Airtel_Presence's Avatar
    Airtel_Presence
    Airtel_Presence is offline Senior Member
    Join Date
    Nov 2009
    Posts
    15,838

    Default

    Dear Customer,

    Issue related to (Airtel database updates/sim surrender issues)

    We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to please drop us an email at airtelpresence@in.airtel.com and we will be happy to be of assistance.

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
    Twitter - Bharti Airtel India (@Airtel_Presence) on Twitter
    Facebook - Airtel Presence | Facebook
    Submit Complaint.. Submit Complaint..
+ Submit Your Complaint
« Airtel: 3G activated without consent and billing problems arising thereafter | Airtel Gclub Wrong Billing Refund issue. »

Similar Threads

  1. CIBIL database not updated
    By supriyobose in forum Product And Services
    Replies: 0
    Last Post: 06-15-2011, 08:05 AM
  2. CIBIL database not updated
    By supriyobose in forum Credit Card
    Replies: 0
    Last Post: 06-15-2011, 06:54 AM
  3. Complaint for wrong name & address in reliance communications database
    By sanjiban in forum Product And Services
    Replies: 2
    Last Post: 03-16-2011, 01:11 PM
  4. To preserve the past, India creates manuscript database
    By Unregistered in forum Product And Services
    Replies: 0
    Last Post: 09-02-2010, 11:57 AM
  5. Internet Media Database
    By Unregistered in forum Entertainment
    Replies: 0
    Last Post: 08-25-2010, 12:56 PM

Tags for this Thread

Posting Permissions

  • You may post new threads
  • You may post replies
  • You may not post attachments
  • You may not edit your posts
  •  

Forum Rules