To the Nodal Officer:


We have been trying since Sept 9, 2011 to cancel the Internet Service only on our phone # 01244010776. This order was placed via Cancellation Request #: 3771080 with Mr Sharad Singh at 3:15 pm on Sept 9. If processed correctly, our bill would come down from Rs 2000 per month to Rs 349 per month.


The service is not getting stopped and we keep getting additional bills for Rs 2000 each month. We are now being threatened with cancellation of phone service as well. Multiple calls and emails to Airtel documented below, have met with no response.


We request you to kindly address this problem so we can avoid raising this as a fraud complaint in consumer court. Thank you,


S. Rajagopalan
+91 8800672233


----- Forwarded Message -----
From: "121@airtel.in" <121@airtel.in>
To: gopalan@onlinegbc.com
Sent: Sunday, October 23, 2011 8:16 AM
Subject: Re: AIRTEL SERVICE CHANGE # 3771080 [|BAL|Qrc21610111510136155003|]

Dear Customer,

Ref: Email dated 16-10-2011, concern regarding commitment for your airtel account number 16414402.

Thank you for writing to airtel.

We regret the delay in responding to your mail.

We would like to inform that your concern has been registered with us with the reference number 6160830 and the same will be addressed by 24-OCT-2011 05:30 PM.

It is our privilege to have you as our valued customer and would like to thank you for your continued patronage. We look forward to a long and fruitful association with you.

We hope that we have been able to address your query suitably. Please do write in for any further assistance.



warm regards,
Naveen Kumar
customer care executive
bharti airtel limited.

Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction



---------Original Message----------
From: gopalan@onlinegbc.com
To: 121@airtel.in
Cc:
Sent: 16/10/2011 03:26:31 PM
Subject: Airtel Service Change # 3771080

Hello,

We made a request a long time ago as follows:

Cancellation Request #: 3771080
Spoke to Sharad Singh @ 3:15 pm, Sept 9

This to cancel the Airtel Internet on the Corner line and reduce the phone line
to Rs 349

The net remaining bill should be only Rs 2000. However, it keeps getting added
up and is now 4093. If you will correct the bill, i will pay it in full.

Srikanth
+91 8800672233


================================================== ================================================== ====================

From: S. Raja Gopalan
To: Raja Meera
Sent: Friday, September 9, 2011 3:07 AM
Subject: Airtel MeeraPharma disconnect

Cancellation Request #: 3771080
Spoke to Sharad Singh @ 3:15 pm, Sept 9

This to give up the Airtel Internet on the Corner line and reduce the phone
line to Rs 349