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issue not being solved even by appelette officer à

This is a discussion on issue not being solved even by appelette officer à within the Mobile Billing Problem forums, part of the Mobile category; Dear All, I have opted to subscribe for two gb internet plan for postpaid airtel mobile, I was not told ...

  1. 10-30-2011, 11:25 PM #1
    sudheer-k
    sudheer-k is offline Junior Member
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    Exclamation issue not being solved even by appelette officer à

    Dear All,

    I have opted to subscribe for two gb internet plan for postpaid airtel mobile, I was not told how that is billed for postpaid mobiles. I went ahead and used as I would use if it were aprepaid mobile withsame plan. Later during my billing I was shocked, I got 2600+ as my bill. I chose to talk to customer care,they asked me to contact nodal officer which I did but had no resolution. They say that they have explained this type if billing before offering to subscribe which they never did. I wanted them to confirm this, but they the conversation was not recorded. This took nearly one month.

    During this one month,my outgoing was barred for 5 days. I escalated this to Appellete officer who promised me a call back but never did.

    How should I proceed now???
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  2. 10-31-2011, 03:25 PM #2
    Airtel_Presence's Avatar
    Airtel_Presence
    Airtel_Presence is offline Senior Member
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    Dear Sudheer,

    This is to inform you that your concern listed on 30 Oct 2011 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please do write to us at airtelpresence@in.airtel.com with your contact details (address and landline or mobile phone number).

    We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Rakesh Kumar
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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  3. 11-21-2011, 04:07 PM #3
    Airtel_Presence's Avatar
    Airtel_Presence
    Airtel_Presence is offline Senior Member
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    Dear Sudheer,

    We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to please drop us an email at airtelpresence@in.airtel.com and we will be happy to be of assistance.

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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