This is a discussion on Wrongly billed for services that has never been activated within the Mobile Billing Problem forums, part of the Mobile category; Hi, My Vodafone number was charged 1808 INR extra in lieu of "Vodafone Live", a service which i have never ...
Junior Member
Wrongly billed for services that has never been activated Hi,
My Vodafone number was charged 1808 INR extra in lieu of "Vodafone Live", a service which i have never activated or used anytime in last 6 years. I already have 299 INR unlimited corporate plan active on my number, and hence I never need any other internet services. Vodafone customer care has refused to refund my amount and stated that I have to pay the bill, since the data usage from Live has taken place.
This is absolutely illegal, since this has happened without my wish or permission and without any notification. I dont know why they would forcibly activate a service and charge for it wrongfully. I want my money refunded. My complaint number with Vodafone in the 3rd instance has been 1317116806
Thanks
Senior Member
Hello Sir/Madam,
We’re sorry to hear about your difficulty and sincerely regret any inconvenience caused to you. Kindly share your number with us here Vodafone India - Complaints - Requests - Enquires so that we may be able to look into the matter and get back to you at the earliest and assist you. You can also call us on 198 for any assistance; we’ll do our best to help.
Regards,
Vodafone Customer Care
Junior Member
Submitted Submitted the complain in the link provided. You also could track my number from the complaint number I mentioned. I will keep the audience informed about the proceedings and the subsequent replies. This is my 5th complaint with Vodafone on this issue. Hope it gets resolved and my money refunded this time.
Senior Member
Hello Sir/Madam (Blr_vodafonecomplaint),
We sincerely regret the inconvenience caused. Please note that the credit for the deducted amount will reflect in the next invoice. Kindly email us at vodafonecare.kar@vodafone.com for any further assistance, we'd be glad to help.
Regards,
Vodafone Customer Care, Karnataka
Junior Member
I had a vodafone connection no. 9879567760(Guj) Hiral kumar trivedi...
Vodafone charged me 3000/-(approx.) bill.......
which is wrong I got a detailed bill for the same also but i wana settle it as soon as possible......
Kindlly contact me on hiral14788@gmail.com and I am ready to close this before next month.....
I vl make the payment of 1300/- which was as per my credit limit...........ONLY......
Senior Member
Hi Hiral,
We called, but the number is inactive. Please share an alternate number here Vodafone India - Complaints - Requests - Enquires so that we may be able to get in touch with you to address the matter.
Regards,
Vodafone Customer Care
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