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Deactivation of Airtel Mobile SIM-Already paid dues and documents related to deactiva

This is a discussion on Deactivation of Airtel Mobile SIM-Already paid dues and documents related to deactiva within the Mobile Billing Problem forums, part of the Mobile category; Dear Consumer Court/Airtel_Presence, I would like to lodge a complaint against Airtel Telecommunication because of the reason stated below. I ...

  1. 09-15-2011, 08:54 PM #1
    AmitChauhandubai
    AmitChauhandubai is offline Junior Member
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    Post Deactivation of Airtel Mobile SIM-Already paid dues and documents related to deactiva

    Dear Consumer Court/Airtel_Presence,
    I would like to lodge a complaint against Airtel Telecommunication because of the reason stated below.
    I requested to de-activate my postpaid mobile number number 09829414950 Custmore Relationship 1019021513 on Dated : 21th July 2011 after clearing all my dues of Rs.5010 at your nearest branch locator M/s K.K Associates(Kota Raj.) vide there receipt number 78174 and the necessary document of ID proof,photos etc. was handed over the same day with a request to deactivate my postpaid airtel mobile number 09829414950.
    But still I am getting frequent invoices which shows that the connection was not surrendered and charging me the money. I have received 2 back to back bills for monthly rental charges. I hereby request you to please cancel these all bill after 21th July 2011 and deactivate the mobile connection asap.
    Moreover after receiving the bills I went to the concerned retail airtel shop to lodge the complain and to deactivate the mobile number and stop further billing but all the employees sitting their was not taking the proper action and delayed the course of action without a proper reason.They are not doing there work properly.
    Finally I request you again to take proper serious action against my lodge complain and provide me a reply otherwise I am a step away to the nearest police station and I assure you i will not going to pay these all amount which is actaully not mine.
    Thanks & Regards,
    Amit Chauhan
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  2. 09-19-2011, 11:45 AM #2
    Airtel_Presence's Avatar
    Airtel_Presence
    Airtel_Presence is offline Senior Member
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    Dear Amit ,

    This is to inform you that your concern listed on 15 Sep 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


    Regards
    Rakesh Kumar
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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  3. 09-22-2011, 12:28 AM #3
    Airtel_Presence's Avatar
    Airtel_Presence
    Airtel_Presence is offline Senior Member
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    Dear Amit Chauhan ,

    This is to inform you that your concern listed 15 Sep. 2011 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, we have sent a sms for the same. Please do write to us at airtelpresence@in.airtel.com in with your contact details (address and landline or mobile phone number).

    We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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  4. 09-30-2011, 11:16 PM #4
    Airtel_Presence's Avatar
    Airtel_Presence
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    Dear Amit Chauhan ,

    We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to please drop us an email at airtelpresence@in.airtel.com and we will be happy to be of assistance.

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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