+ Submit Your Complaint
Results 1 to 9 of 9

Mobile plan Wrong included by airtel

This is a discussion on Mobile plan Wrong included by airtel within the Mobile Billing Problem forums, part of the Mobile category; Dear Concerned, This is to inform you that my mobile number 9990378600 is Idea number but i had portable this ...

  1. 09-08-2011, 06:16 PM #1
    yakat.husain@gmail.com
    yakat.husain@gmail.com is offline Junior Member
    Join Date
    Sep 2011
    Posts
    6

    Post Mobile plan Wrong included by airtel

    Dear Concerned,

    This is to inform you that my mobile number 9990378600 is Idea number but i had portable this to Airtel on January 2011 and airtel staff told me that you mobile plan is 249 and 200 SMS local and STD 10000 STD and local seconds are free.

    They were not included 10000 seconds and SMS in my plan till Aug 2011. I called to airtel costumer care and they said we are reversing the seconds and SMS last three months now.

    i had again called then they were agree to reversing the seconds and adding SMS in your plan but only for local.

    I asked to airtel, why you are reversing Local seconds and adjusting local SMS only. then they were answered that these are local seconds and SMS and not for STD.

    I am sure that they were told me when i had portable the service from Idea that these are STD SMS and STD and local seconds also airtel can check the record if airtel have any recording system at there end.

    Please action against airtel and revert the all STD seconds from January to till date.

    I have sent request to portable now. i don't want to use airtel service.

    Regards
    Yakat Husain
    +91-9990378600
    Submit Complaint.. Submit Complaint..
  2. 09-09-2011, 08:46 AM #2
    Airtel_Presence's Avatar
    Airtel_Presence
    Airtel_Presence is offline Senior Member
    Join Date
    Nov 2009
    Posts
    15,838

    Default

    Dear Yakat ,

    This is to inform you that your concern listed 8 Sep 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


    Regards
    Rakesh Kumar
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter - Bharti Airtel India (@Airtel_Presence) on Twitter
    Facebook - Airtel Presence | Facebook
    Submit Complaint.. Submit Complaint..
  3. 09-13-2011, 11:28 PM #3
    Airtel_Presence's Avatar
    Airtel_Presence
    Airtel_Presence is offline Senior Member
    Join Date
    Nov 2009
    Posts
    15,838

    Default

    Dear Yakat Husain,

    This is to inform that your concern listed on 8 Sep. 2011 is been worked upon. We would require some more time to resolve your concern. We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
    Twitter - Bharti Airtel India (@Airtel_Presence) on Twitter
    Facebook - Airtel Presence | Facebook
    Submit Complaint.. Submit Complaint..
  4. 09-28-2011, 01:31 AM #4
    Airtel_Presence's Avatar
    Airtel_Presence
    Airtel_Presence is offline Senior Member
    Join Date
    Nov 2009
    Posts
    15,838

    Default

    Dear Yakat Husain,

    We would like to inform you that your concern listed 8 Sep. 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@in.airtel.com

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
    Twitter - Bharti Airtel India (@Airtel_Presence) on Twitter
    Facebook - Airtel Presence | Facebook
    Submit Complaint.. Submit Complaint..
  5. 09-28-2011, 03:28 PM #5
    yakat.husain@gmail.com
    yakat.husain@gmail.com is offline Junior Member
    Join Date
    Sep 2011
    Posts
    6

    Default

    Dear Mr. Rana,

    Please confirm the result of this query? i have discussed with Airtel team 5 mint back and they are saying that there is not reversal of amount in your Airtel account. Please check and revert with detail asap.

    ---------------------------------------------------------------------------------------------------------------------------------------------
    Regards
    Yakat Husain
    +91 9990378600
    Submit Complaint.. Submit Complaint..
  6. 09-30-2011, 04:55 PM #6
    yakat.husain@gmail.com
    yakat.husain@gmail.com is offline Junior Member
    Join Date
    Sep 2011
    Posts
    6

    Default

    Reminder-1

    Dear Mr. Ragna,
    Please check and revert ASAP as i am waiting for revert because i am received calls from Airtel for pending Rs.264.00.
    The are asking that when you will pay the amount Rs.264.00 and i am reverting to them that i will pay amount when i will get information posted in consumer care.
    As according to me, amount Rs.900/- extra charged to me from January 2011 to September 2011 by Airtel and i have all bills detail with extra amount charged by Airtel.
    Please inform to your team that don't call me until not received reversal from Airtel.

    Regards
    Yakat Husain
    +91 9990378600
    Submit Complaint.. Submit Complaint..
  7. 10-01-2011, 02:21 AM #7
    Airtel_Presence's Avatar
    Airtel_Presence
    Airtel_Presence is offline Senior Member
    Join Date
    Nov 2009
    Posts
    15,838

    Default

    Dear Yakat Husain,

    This is to inform you that your concern listed on 30 Sep. 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
    Twitter - Bharti Airtel India (@Airtel_Presence) on Twitter

    Facebook - Airtel Presence | Facebook
    Submit Complaint.. Submit Complaint..
  8. 10-05-2011, 11:19 PM #8
    Airtel_Presence's Avatar
    Airtel_Presence
    Airtel_Presence is offline Senior Member
    Join Date
    Nov 2009
    Posts
    15,838

    Default

    Dear Yakat Husain,

    We would like to inform you that your concern listed 30 Sep. 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@in.airtel.com

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
    Twitter - Bharti Airtel India (@Airtel_Presence) on Twitter
    Facebook - Airtel Presence | Facebook
    Submit Complaint.. Submit Complaint..
  9. 10-24-2011, 06:04 PM #9
    yakat.husain@gmail.com
    yakat.husain@gmail.com is offline Junior Member
    Join Date
    Sep 2011
    Posts
    6

    Default

    Mr.. Ranga,

    I am unable to understand how you are closing the query without solution...? you are closing my the complain with a simple revert that "your concern listed dated, has been resolved " but were is solution...?

    Same amount which i have mentioned in earlier post dated 08th September and 30th September still pending in my Airtel account. Please reverse and close the same ASAP.

    Also give me cheque of amount which i have already paid to Airtel.

    Regards
    Yakat Husain
    Submit Complaint.. Submit Complaint..
+ Submit Your Complaint
« Prepaid Vodafone 3G plans are misleading..CHEATERS. Do Not Go for it. Vodafone Cheats | to know the missing amount after recharging vodofone mobile »

Similar Threads

  1. AIRTEL BROADBAND - OVER BILLING and WRONG PLAN MIGRATION
    By incognito_kewl in forum Broadband
    Replies: 5
    Last Post: 11-05-2011, 12:59 AM
  2. Excess mobile bill genarated by applying wrong tariff plan
    By onagendra in forum Mobile Services
    Replies: 3
    Last Post: 09-08-2011, 12:21 AM
  3. Wrong bill and wrong DSL Plan IN OUR BILL. - Airtel Broadband Service
    By Roysahab in forum Internet Services
    Replies: 0
    Last Post: 08-29-2011, 12:39 PM
  4. Airtel Wrong balance deduction and change of plan
    By sachinparmar in forum Mobile Services
    Replies: 3
    Last Post: 07-17-2011, 12:22 AM
  5. Airtel DTH asking Money for allowing Channels included in package.
    By Unregistered in forum Direct To Home (DTH)
    Replies: 3
    Last Post: 04-19-2011, 10:26 PM

Posting Permissions

  • You may post new threads
  • You may post replies
  • You may not post attachments
  • You may not edit your posts
  •  

Forum Rules