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Harassment by Airtel Collection after incorrect billing

This is a discussion on Harassment by Airtel Collection after incorrect billing within the Mobile Billing Problem forums, part of the Mobile category; I have raised a complaint to Airtel Postpaid department on incorrect charges on my delhi postpaid no. 9810126524. For a ...

  1. 08-01-2011, 09:17 PM #1
    tanayac
    tanayac is offline Junior Member
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    Default Harassment by Airtel Collection after incorrect billing

    I have raised a complaint to Airtel Postpaid department on incorrect charges on my delhi postpaid no. 9810126524. For a period during which my phone was switched off, I have been billed Rs 3500 as data charged. Repeated emails and calls on this subject have not been attended to.

    Due to this, I have clearly stated that all payments are on hold till I receive an explanation on the same. Inspite of this, I am being harrassed by airtel collection officers from the no. 01149662035 ("Rajinder"), without any information on this. This agent is also calling random nos. from my bill and pretending to be an agent from some other company (surely illegal?), asking for my new number. I am officially filing a complaint against Airtel for:

    1. Incorrect billing
    2. Harassment
    3. Invasion of privacy

    Please either get the situation cleared or stop this idiotic collection system. Hope this will be attended to!
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  2. 08-04-2011, 02:14 PM #2
    Airtel_Presence's Avatar
    Airtel_Presence
    Airtel_Presence is offline Senior Member
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    Dear Customer (tanayac),

    This is to inform you that your concern listed on 1 Aug. 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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  3. 08-06-2011, 10:35 PM #3
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    Airtel_Presence
    Airtel_Presence is offline Senior Member
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    Dear Customer (tanayac),

    This is to inform you that your concern listed 1 Aug. 2011 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, we have sent a sms for the same. Please do write to us at airtelpresence@in.airtel.com in with your contact details (address and landline or mobile phone number).

    We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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  4. 08-20-2011, 09:10 PM #4
    Airtel_Presence's Avatar
    Airtel_Presence
    Airtel_Presence is offline Senior Member
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    Dear Customer (tanayac),

    We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to please drop us an email at airtelpresence@in.airtel.com and we will be happy to be of assistance.

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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