Following is the extract of the email I sent to Aircel Mumbai yesterday,

""----- Original Message -----

From: Akshay N. Bangera

Sent: 07/25/11 07:30 PM

To: care.mumbai@aircel.co.in
cc: nodalofficer.mumbai@aircel.co.in
bcc: appellate.mumbai@aircel.co.in

Subject: Billing Issue - MSISDN no: 9768131747, Account no : 1-1202148621
Ref :- MSISDN no: 9768131747, Account no : 1-1202148621



Hello team,

This is with regards to outgoing being barred on the aforesaid no. which is in my name. The following are the events:

I received an SMS on 19/07/2011 at 10:00 "Dear customer, your total usage is nearing credit limit. Kindly make an interim payment..."
I received the same SMS on 19/07/2011 at 10:38

I tried to check my unbilled amount on the Aircel website but the website was not working. This was confirmed by your call centre advisor Ms. Prachi whom I spoke to when I received the following SMS,

on 21/07/2011 at 15:21 saying "Dear customer, The outgoing facility of your connection has been withdrawn due to exceeded credit limit. Please pay Rs. 1219..."
on 22/07/2011 i received another SMS with the same script except that the amount was Rs. 1266.

I again called up customer care and was told by the advisor that there was no way I could get a copy of my transactions save the Aircel website and that too was down. So effectively, although I wanted to check my calls and subsequently make a payment, I could not.

On 23/07/2011 I received an SMS at 14:04 with the earlier script and advising me to pay Rs. 1313 this time.
My outgoing was barred from the morning of 25/07/2011

Effectively, I made two calls on two separate days to your customer care and was not given a resolution to my query. During all this while my outgoing was, thankfully, not debarred. In the evening of 22 or 23/07/2011, I also got a call from the collections agent asking me to make an interim payment.

I have explained not only to your call centre agents but also to the collections agent that I have no problem in settling my charges. However I want to know my call charges. How does Aircel expect me to figure out my charges if neither these people nor your website is of help.

Thankfully I have an Idea number which has not yet given me a problem and I use as my main contact number. I have no problems in letting this Aircel no remain barred or disconnected till Aircel sends me a bill, either monthly or interim. I must however say, given your customer base your policies and procedures are quite courageous.

I just want to know one simple thing....What all have I been charged for.

Regards,
Akshay Bangera""

Typically, I am supposed to receive at least an automatic acknowledgement from them. However I am yet to receive any word from them. They have not even bothered to give me a call to sort out the issue.