This is a discussion on Airtel not alerting customers when they exceed limits within the Mobile Billing Problem forums, part of the Mobile category; Hi, I am using the airtel number 9007028833 since some time now. I opted to port out of airtel last ...
Junior Member
Airtel not alerting customers when they exceed limits Hi,
I am using the airtel number 9007028833 since some time now. I opted to port out of airtel last month but I got a call from airtel customer care stating that the will reduce my call rates to 50p for std and local. I will get 222mins std and 222mins local free, 2gb internet free and 200msgs free per month. Additionally I will get 250 discount for two months. I usually got a bill around 700-800 per month. On 8th July I got a call from airtel stating that my bill is over 13,000 and they will bar my out going calls unless I pay the complete bill. I called up the customer care but in vain. I had to leave for a holiday with friends and I was not able to communicate with my family during the same. I came back and tried to call up the customer care to resolve the issue but nothing fruitfull happened. I then decided to put this issue in consumer court. They have charged me over 12,000 for internet usage which by the way they agreed to give me free 2gb per month. I dont think I can possibly use up this kind of data through my phone on 2G network. I think airtel needs to give its customers an explanation why this kind of abnormal bills are generated and why are the customer cares not caring about the customers. They do not take any heed in resolving the issues they just pass the phone line from one person to another. Some one better own up this issue. And no points for guessing my outgoing is still barred. Please help me identify the way out to settle this.
Thanks,
Tushar Kanti
ph:09007028833
Junior Member
i face exactly similar problem.i use to get bill of about 500 rupees.but last month my billl exceeded 10,850rs even with credit llimit of 1800.they didn't informed me even once!On asking about my data usage they have still not shown any copy of my data usage but airtel is forcing me to pay those charges.i cann't believe i exceeded 2GB.please help resolving this problem.thanks
Sahil Jain
47.sahil@gmail.com
Senior Member
Dear Tushar ,
This is to inform you that your concern listed 16 July 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
Regards
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com
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Senior Member
Dear Sahil,
This is to inform you that your concern listed 16 July 2011 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please do write to us at airtelpresence@in.airtel.com with your contact details (address and landline or mobile phone number).
We assure you that we are committed to resolving the issue to your satisfaction.
Regards
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com
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Junior Member
i was using 9997122554 for last one year and recently got bill of 10,850rs.i was not warned even once and my credit limit is 1800 rs.whats with this abnormal bill??my connection is taken down, i lost my old number.there still not any satisfactory answer to this.i'm highly disappointed.pls clear unnecessary due on number 9997122554.
contact on 47.sahil@gmail.com
Senior Member
Dear Tushar Kanti,
This is to inform you that your concern listed 16 July 2011 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, we have sent a sms for the same. Please do write to us at airtelpresence@in.airtel.com in with your contact details (address and landline or mobile phone number).
We assure you that we are committed to resolving the issue to your satisfaction.
Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com
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Junior Member
Hi,
My cell outgoing has been barred and I am in roaming presently that is the reason there are no incomming calls on my number. Please call me on Monday as I will be back on Monday 25th July.
Thanks,
Tushar Kanti
Senior Member
Dear Sahil,
Thank you for sharing your contact details with us. Our team will contact you soon to resolve your query.
Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com
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Junior Member
Hi,
I am in Kolkata and I am waiting for a call since Monday but did not get any call as expected.
Thanks,
Tushar Kanti
Junior Member
Hi,
My number has been barred and the sim card registration has failed. I have no out going or incomming on my phone. I had placed a request to close the connection so that there are no further bills as I am not using the services anymore.
Thanks,
Tushar Kanti
Senior Member
Dear Sahil,
We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to please drop us an email at airtelpresence@in.airtel.com and we will be happy to be of assistance.
Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com
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Senior Member
Dear Tushar Kanti ,
We would like to inform you that your concern listed 16 July 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@in.airtel.com
Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com
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Junior Member
airtel bill exceeding the limit Hi,
This is regarding the bill generated for the phone number 9007028833. There were a lot of discripancies in the bill generated as is tabulated below.
My credit limit was 1500 which was increased to limit of 3000 in the middle on the month on my request.
I had been promised a gprs pack of 2gb for one year which was not applied on my connection
I have called up airtel customer care a lot of times to settle this issue but they were not ready to listen to any of my requests.
I am ready to pay the credit limit of my connection which is 3000. Please let me know whom to contact and the process of the payment. So that there can be a settlement of this issue. Please reply at tushar_kanti@hotmail.com in this regards.
Thanks,
Tushar Kanti
Junior Member
Airtel playing hide and seek?????????????????????????// Hi,
I am A Doctor using the airtel number 9483266197, since some time now. My bill has never crossed One thousand rupees on an average and I get a message that your credit limit has been revised to 35oo,(it was 1200 at the time). Then suddenly I get a message that I have crossed my limit of 3500 and I need to pay that much to keep my phone connected????????????
I think airtel needs to give its customers an explanation why this kind of abnormal bills are generated and why are the customer cares not caring about the customers. I have spoken to 4 of them ,but all promises,,( incuding one today)They do not take any heed in resolving the issues they just pass the phone line I was not warned even once and my credit limit is 1200 Rs. What s with this abnormal bill, So whenever airtel wants it will revise limit …………………?
But wait,
They will wait, till you make a huge bill unknowingly………….in my case the intenet bill which I never asked for activation nor did they send me any details of the limit., current usage etc,( for all other issues like advertisement they send u thousand sms).
My family members, 6 in number have all been using airtel since 10 yrs.My first mistake was to change one of my number from BSNL to AIRTEL.
Now I am planning to disconnect all sIX numbers and opt for some other provider,
Airtel is unlucky to miss me./////////
Dr.Jayaprakash
9483266197
Senior Member
Dear Tushar ,
This is to inform you that your concern listed on 19 Sep 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.
Regards
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - Bharti Airtel India (@Airtel_Presence) on Twitter
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