Dear Sir,

I want note down complaint against reliance prepaid service,because many time i have
spoken to customer care regarding do not distrube service activate, but they have
reply after 45 days services would be activate, but after 6 months has been left,
and servies not activate, detail are belows.

Navin Chandra Gupta

Mob. 9907031091

company name: Reliance Prepaid service

Kindly do the needfull



Regards

Navin Gupta

Mob 9907031091

Dear Sir,

I want note down complaint against reliance web world customer care service -karwar uttar state karnataka ,because many time i have
spoken from last one week many times ,to customer care regarding reliance GSM sim activation ,I have already sumbmitted verfied documents but they have not respond proper.also custmor care she have not knowledge how to speak with customer? how to solve problem? This Lady Know -Responsibility & Authority .

Please Take Sticktly action against the Custmor Care - Reliance Web Karwar Lady name Sanginta .

Already I recharged . But my GSM SiM yet not activatioed . Custmer car not give me proper response . THIS Very Shame FUL for RIL Communication

Dear Sir,
I am Customer of Reliance Communication from last four years.I Take Mobice from Reliance i 2006.and using same today also,Last week i got massage to produce.the id proof and Add.Proof for rerchekcing ..But the relaince Webworld at kalbadevi Road Navkar Comuication...lingering my staff.He went for four times to submit papers.
but the webworld is not taking giving excuses..ate last ..they give us one form to fill but its not out job .
its there Job,,,,,,
So this is very fraustaered,,thing,,,,Very Wrost Service from Relaince Webworld...
Thanks
Manish

I bought Reliance Broadband + in the Month of Feb 2011 from Gujarat. It worked exactly for 3 days & since then I am Struggling to get it activated. Since every time I call up Customer Care they keep telling me that my No has been barred due to address verification. Having refilled / Submitted the form couple of times to have it re-activated, but till date, 26 April 2011, its still the same.
I again filled out the form at Relainace Web world Mumbai, but its not activated yet.
I bought this data card for Rs 3000/= for 3 days usage ! ! !

I want this to be activated soonest or give me my refund. as its more of time waste getting the stuff re-activated.

Hopeless service

Originally Posted by Unregistered

I bought Reliance Broadband + in the Month of Feb 2011 from Gujarat. It worked exactly for 3 days & since then I am Struggling to get it activated. Since every time I call up Customer Care they keep telling me that my No has been barred due to address verification. Having refilled / Submitted the form couple of times to have it re-activated, but till date, 26 April 2011, its still the same.
I again filled out the form at Relainace Web world Mumbai, but its not activated yet.
I bought this data card for Rs 3000/= for 3 days usage ! ! !

I want this to be activated soonest or give me my refund. as its more of time waste getting the stuff re-activated.

Hopeless service

Hi,

This is to inform you that your concern has been noted and our team is eager to resolve it. Please provide us with your phone number on which we can reach you. You may also write to us at Reliance Mobile - Customer Care | Facebook with all the details.

Regards,

RCOMcare

dear sir,
i`ve already submitted a complaint.NCR Info Pages has contacted me and got Rs.250 to change my prepaid to postpaid connection. but there is no solution till now. please resolve my problem.


regards
Rohit
Mob. No. 09311434984

Originally Posted by BASUDEV

dear sir,
i`ve already submitted a complaint.NCR Info Pages has contacted me and got Rs.250 to change my prepaid to postpaid connection. but there is no solution till now. please resolve my problem.


regards
Rohit
Mob. No. 09311434984

Hi Rohit,

We are extremely sorry for the inconvenience caused to you. This is to inform you that your problem is escalated and our team is working on the resolution. We will get back to you shortly. You may also write to us at Reliance Mobile - Customer Care | Facebook.

Regards,

RCOMcare

Gentle-person,
Is it not a fun, Reliance had deducted Rs. 90:00 from my prepaid Cell (9351003897). To start with I did never make a request for any kind of VAS packs services. Earlier they informed that 2 VAS packs are active, and now they have added one more. The recent reply is for 3 VAS packs active in your account. They are accusing me for their own mistakes of entering wrong data in their records. Am I entering these in Reliance services records? Moreover, does your staff think I cannot spell out my name, date of birth and address correctly. Did I make a sin by choosing your services? Because money is in your hand, you can deduct the way you wish!
I need cell-phone only to make and receive calls from my family. I do not know even how to write SMS any other information. I asked Dr. Anil K. Tiwari ji interest with Reliance people, please go through a few of the correspondences.
We are tired of writing the request over and again, and now you people have left no other option for me, but to make these correspondences public, and seek legal action.
Shyam Singh (09351003897)
October 27, 2011

Please go through the following:

On Fri, Oct 21, 2011 at 3:50 PM, customercare@relianceada.com <customercare@relianceada.com> wrote:

Dear Customer,

Thank you for contacting Reliance Customer Care.

This is with reference to your mail regarding Deduction of amount.

Please note that, there are two value added packs active in your account. Also note that, the details furnished by you is mismatching in our records. Hence, we kindly request you to furnish the below mentioned details as per our records to initiate the process.

1. Name
2. Address
3. Date of birth

Regards,

Sandhya.S
Customer Care
Reliance Communications Ltd.

From: Anil K. Tiwari (akt@iitj.ac.in)
Date: Friday, October 21, 2011 04:08 PM
To: customercare@relianceada.com (customercare@relianceada.com)
Cc: Shyam Singh (ssingh@iitj.ac.in)
Subject: Re: Reference to your e-mail

Dear Manager,

Why did reliance activate two value added packs in my account? Why did you charge from us? Please return the deducted amount as we had not requested for the packs.

Please note that you should not charge for something that you do without our request.

1.Name: SHYAM SINGH (Reliance Mobile number 9351003897)
2.Address: Quarter No. 313 Type - 1, Kendranchal Colony, GPRA, New Pali Road, Jodhpur-342005 (Rajasthan)
3.Date of Birth: July 04, 1944

Please be specific for mismatching component.

with best regards,
Anil K. Tiwari


On Sat, Oct 22, 2011 at 4:20 AM, customercare@relianceada.com <customercare@relianceada.com> wrote:
Dear Customer,

Thank you for contacting Reliance Customer Care.

We regret for the inconvenience caused in this regard.

This is with reference to your e-mail regarding balance deduction.

Please note that as per our records your address and date of birth are mismatch. Hence,we are unable to process your request. So kindly provide the valid details as you mentioned in Customer Application Form (CAF) for further assistance.

1. Full name :
2. Address :
3. Date of birth :
4. Alternate Contact Number :

We value your association with Reliance.

Regards,

Karunanidhi
Customer Care
Reliance Communications Ltd.

Dear Dr. Anil ji,
Please forward the following to Reliance, enough is enough.
With regard,
Shyam Singh

--------------------------

Did I enter the my address and date of birth in their record. Does he/she mean to say that I do not know my date of birth, and what their clerk had wrongly entered into their records is only correct. Moreover, the request is for the allotted Reliance Mobile number 9351003897. These people had deducted Rs. 60:00, for some stupid service, which I have never asked for. Does the Reliance company think by doing these tricks they can fool all around. They have to refund Rs. 60:00 into my account immediately. Even at this moment there are 36 message in the inbox, which I do not like at all. I purchased this service only to make call and receive call, but no other thing.

Once again I am forwarding the following details, they must get it incorporated into their register/records forever:
1.Name: SHYAM SINGH (Reliance Mobile number 9351003897)
2.Address: Quarter No. 313 Type - 1, Kendranchal Colony, GPRA, New Pali Road, Jodhpur-342005 (Rajasthan)
3.Date of Birth: July 04, 1944

Earlier they discontinued the service on this number, and when resumed after one month, they swindled the balance. If the same mischief is repeated, I will forward these correspondences to the electronic media. Does this company think that customers have no other job, but to read their messages, and keep writing them, which all go in vein.
Did I enter the my address and date of birth in their record. Does he/she mean to say that I do not know my date of birth, and what their clerk had wrongly entered into their records is only correct. Moreover, the request is for the allotted Reliance Mobile number 9351003897. These people had deducted Rs. 60:00, for some stupid service, which I have never asked for. Does the Reliance company think by doing these tricks they can fool all around. They have to refund Rs. 60:00 into my account immediately. Even at this moment there are 36 message in the inbox, which I do not like at all. I purchased this service only to make call and receive call, but no other thing.

On Wed, Oct 26, 2011 at 3:24 PM, customercare@relianceada.com <customercare@relianceada.com> wrote:
Dear Customer,

Thank you for contacting Reliance Customer Care.

We regret for the inconvenience caused in this regard.

This is with reference to your mail regarding the amount deduction issue.

Kindly note that, as per our records currently there is 3 VAS packs active active in your account.

Please note that, we are unable to process your request as the details provided by you does not match with the details as per our records.

Hence, we kindly request you to furnish the below mentioned details as per our records that is as per the Customer Application Form(CAF) at the earliest for Validation purpose to process your request.

1. Name
2. Address
3. Date of birth

Alternatively, you can visit the nearest Reliance Web World for assistance. One of our executives will assist you in this regard.


It is our pleasure to assist you.

Yours sincerely,

Sumitha S
Customer Care
Reliance Communications Ltd.

last month ago my number port. in reliance GSM. it is ready but i have a problm that i can't call, sms, no revice call and msg. so i dont no wt wrong with my number. my no. 9510359896
m complaint so many time but ........?
so plz i want my number .
my complaint no. is 166232107

From: Manek vegada
E-mail : manek3986@yahoo.in